They are the worst when it comes to… They are the worst when it comes to getting answers to questions. Then when they do respond, it's not to the question I asked! This happened more than just once by the way.....Why would I ever do business with these people?????

We knew we wanted a Cummins product . We knew we wanted a Cummins product . In researching we settled on the 9500 dual fuel with electric and remote as well as manual start. We placed our order with Factory Pure and within 3 working days the Gen set was delivered to our door in 100 % condition. Documents were complete and following detailed instructions, we were in operation in minutes. We were very pleased. Within 36 hours of receiving the Generator we had a complete power outage. We connected the new Cummins in less than 5 minutes, did a warmup run and boom, power on. Freezers and refer food saved and like we never lost power. A few hours later power was restored and we are still smiling. Thank you Factory Pure and Cummins. We would recommend you to everyone needing a back up power system.

What can I say except their customer… What can I say except their customer service is over the top from start to finish. Anytime you contact them you actually talk to a human not a damn recording. We received a generator by mistake and they handled the whole return process with Cummins. I will recommend Factory Pure to anyone. Thank you for a job well done.

Couldn't be happier Couldn't be happier! Great price on the item and a hassle free delivery. Took about 3 weeks or so but given the circumstances and it being shipped from across the country was well worth it! Had some correspondence with company by email after placing the order and got same day responses. Would highly recommend.

Generator arrived safely and quickly Generator arrived safely and quickly. Our electrician has hard wired it to our home and the propane tank. We are waiting for the power company today to sign off the professional installation. We have not used it, since it is for emergencies only, but it appears to be of very good quality and the 10 year warranty is a huge plus! Customer service has been easy and available.