We knew we wanted a Cummins product . We knew we wanted a Cummins product . In researching we settled on the 9500 dual fuel with electric and remote as well as manual start. We placed our order with Factory Pure and within 3 working days the Gen set was delivered to our door in 100 % condition. Documents were complete and following detailed instructions, we were in operation in minutes. We were very pleased. Within 36 hours of receiving the Generator we had a complete power outage. We connected the new Cummins in less than 5 minutes, did a warmup run and boom, power on. Freezers and refer food saved and like we never lost power. A few hours later power was restored and we are still smiling. Thank you Factory Pure and Cummins. We would recommend you to everyone needing a back up power system.

Looked for a couple of weeks for the… Looked for a couple of weeks for the perfect generator. Found it at Factory Pure. Ordering was easy, delivery info was sent and updated as the shipment got closer. Got a phone call a couple of days before delivery and an hour before on the day of delivery. Received a personal e-mail from Eugene Ravitsky (one of the owners) asking if I was pleased. I am and will order from he and his brother at Factory Pure again if needed. Order from them if you need what they offer!!

Happy Customer Customer service and sales were very knowledgeable and helpful. Fast shipping. All items ordered came in great condition. Generac generator and Generac transfer switch work great. Very happy with my purchase and setup. Would recommend to others.

Nasty Customer Service ! Everyone is a friend when you buy something but how about customer service? They are rude and very unprofessional. If you return something hopefully you not are lucky like me and wait a month to get a refund back to your credit card. Yep that is not including 15% restocking charge and other fees they get you for. Good luck and hopefully you are not one like me !

The generator arrived promptly The generator arrived promptly. It looked new but it had obviously been run because I could smell gasoline in the tank. The generator started right up and we as quiet as advertised if not quieter. I would say that FactoryPure met all my expectations in terms of describing the product, its condition and its shipping agreements. What else can you ask for.