The generator arrived promptly The generator arrived promptly. It looked new but it had obviously been run because I could smell gasoline in the tank. The generator started right up and we as quiet as advertised if not quieter. I would say that FactoryPure met all my expectations in terms of describing the product, its condition and its shipping agreements. What else can you ask for.

Great Ordering Experience My ordering experience was given high marks because of the easy ordering experience. The website is very user friendly. I clicked on the button to receive shipping notifications and was able to track the order which arrived quickly. We have placed Factory Pure on an approved reorder list. Thank you!!

Happy Customer Customer service and sales were very knowledgeable and helpful. Fast shipping. All items ordered came in great condition. Generac generator and Generac transfer switch work great. Very happy with my purchase and setup. Would recommend to others.

We knew we wanted a Cummins product . We knew we wanted a Cummins product . In researching we settled on the 9500 dual fuel with electric and remote as well as manual start. We placed our order with Factory Pure and within 3 working days the Gen set was delivered to our door in 100 % condition. Documents were complete and following detailed instructions, we were in operation in minutes. We were very pleased. Within 36 hours of receiving the Generator we had a complete power outage. We connected the new Cummins in less than 5 minutes, did a warmup run and boom, power on. Freezers and refer food saved and like we never lost power. A few hours later power was restored and we are still smiling. Thank you Factory Pure and Cummins. We would recommend you to everyone needing a back up power system.

What can I say except their customer… What can I say except their customer service is over the top from start to finish. Anytime you contact them you actually talk to a human not a damn recording. We received a generator by mistake and they handled the whole return process with Cummins. I will recommend Factory Pure to anyone. Thank you for a job well done.