The generator arrived promptly The generator arrived promptly. It looked new but it had obviously been run because I could smell gasoline in the tank. The generator started right up and we as quiet as advertised if not quieter. I would say that FactoryPure met all my expectations in terms of describing the product, its condition and its shipping agreements. What else can you ask for.

Great Ordering Experience My ordering experience was given high marks because of the easy ordering experience. The website is very user friendly. I clicked on the button to receive shipping notifications and was able to track the order which arrived quickly. We have placed Factory Pure on an approved reorder list. Thank you!!

Generator arrived safely and quickly Generator arrived safely and quickly. Our electrician has hard wired it to our home and the propane tank. We are waiting for the power company today to sign off the professional installation. We have not used it, since it is for emergencies only, but it appears to be of very good quality and the 10 year warranty is a huge plus! Customer service has been easy and available.

Ordered an Generac whole house… Ordered an Generac whole house generator. Extremely fast processing. Shipped quickly and actually arrived earlier than initially stated. GPS tracking on the delivery truck provided so could be followed all the way. Follow up emails to confirm how the transaction went. A+ experience all the way.

Product received quickly and in perfect condition Product received quickly and in perfect condition. Tested product and it works great. FactoryPure followed up on my order to insure satisfaction. Very pleased with the product and company. Wish all companies had this type of customer service.