Tin Ng
GBWebsite said 2-5 business day waiting… Website said 2-5 business day waiting for the item to ship. But I am still waiting for shipping details while materials from another company has already arrived. Called air Santuary and was told will be called back but never did. I cannot wait weeks or months for back ordered like other things. The item is needed within the time period or someone needs to tell me to cancel and I get the item someplace else and not wondering when the purchase material gets here.
Eric H.
GBShipping was a bit slow Shipping was a bit slow, but it was during the covid pandemic so it really wasn't A.S's fault. I needed some help setting up one of my wall units and the call center was extremely helpful figuring out the issue, they had my system up and running in no time after that! It was really easy to install and I didn't need to pay for any professional help. This system saved me a ton of money and is so quite you don't even know it's running. Thanks Air Sanctuary will definitely recommend you to everyone...
Jay Holthusen
GB18K dual mini Tech was helpful. Price was in the ballpark with others. Someone actually answered the phone when I called without waiting on hold for 30 minutes. Only 4 stars because veterans discount was only 2% when most companies offer 5% or better. I will call with any questions during installation.
Guest
GBSuper helpful Super helpful. Answered all our questions and made it all seem easy. Had our estimate emailed to us quickly and called us to confirm it was all correct. Great experience - would definitely recommend.
Lorne Hill
GBOrder the furnace from the website… Order the furnace from the website which said it was available. Four days later, get an email telling me the order was canceled due to lack of stock. You have no business doing Internet sales. If you do not have real time, inventory, connected to your website. I now have to find another supplier and redo this all over again. This delays my client and puts me more at risk of not being able to find equipment as the weather has gotten cold. As other people have complained customer service is near impossible to contact.