Tin Ng
GBWebsite said 2-5 business day waiting… Website said 2-5 business day waiting for the item to ship. But I am still waiting for shipping details while materials from another company has already arrived. Called air Santuary and was told will be called back but never did. I cannot wait weeks or months for back ordered like other things. The item is needed within the time period or someone needs to tell me to cancel and I get the item someplace else and not wondering when the purchase material gets here.
Eric H.
GBShipping was a bit slow Shipping was a bit slow, but it was during the covid pandemic so it really wasn't A.S's fault. I needed some help setting up one of my wall units and the call center was extremely helpful figuring out the issue, they had my system up and running in no time after that! It was really easy to install and I didn't need to pay for any professional help. This system saved me a ton of money and is so quite you don't even know it's running. Thanks Air Sanctuary will definitely recommend you to everyone...
Matthew Pincoski
GBGreat customer service Great customer service. Air Sanctuary reached out for an out of stock item in my order and offered an open box replacement at a lower price. I’m getting my order on time and saving money in the process. Thanks!
Jim McGlone
GBMy second Mr Cool mini split system… My second Mr Cool mini split system arrived this week. I installed a small system last year in a cabin and it has performed so well that we are putting a much larger system in our home we are building. The company and service is very good and we love the product.
John
GBGreat customer service I had some questions about the electrical requirements to supply my outside unit on my Mr. cool. I started by leaving a message. The customer service person contacted me as soon as she could, and then did great on doing what was necessary to confirm the information I needed. Thanks!