One of our IT team's favorite tools One of our IT team's favorite tools! ConnectWise Control is fast, reliable, and easy to use. Being web based make it easy to access, rather than always having to have a thick client installed. Being able to run commands on devices in the background without having to remote to the PC is also a great timesaver. Extensions enhance the features and capabilities of the product. ConnectWise Control improves our customer service and makes our IT team happy.

Screenconnect (connectwise) Great Screenconnect (connectwise) is one of the best remote support tools I've used as an IT admin. Very EASY and intuitive, and for the most part consistent! Every once and again, the remote client service doesn't start. However, I can't say for sure if it's a connectwise thing or a WINDOWS thing... other non-windows services start up fine, but as I said it's few and far between.

Connectwise was a game changer for us We use connectwise to work remotely, log onto our client's computers or provide temporary support. We can print, use dual screens, connect remotely to our computer and a client's at the same time. I have even connected remotely to my staff's computers in my office so we can both see what is going and either of us can control the computer. It is a great tool to have! We use Connectwise on a daily basis.

Unconnect Wise - Avoid This is probably the worst suite of tools ive ever seen. It seems to be a simple case of merging with lots of companies but not actually having the technology team to integrate it. They have all the sales blurb with none of the execution. For example: Single Sign on doesn't work, The UI/UX team has never done UI/UX before, Buttons and menus are hidden in the most ridiculous places, Unintuitive Slow, Buggy, I could actually go on for days.

Great Product with much to be Desired I love control but there are a large number of features that are needed and have been requested by many partners over the years but I have the feeling that no one is working on those requests. Some of them for over 5 years. I think that ConnectWise has their dev's tied up in new integrations with their other RMM products instead of implementing requested features or fixing bugs.