Zack
GBOne of our IT team's favorite tools One of our IT team's favorite tools! ConnectWise Control is fast, reliable, and easy to use. Being web based make it easy to access, rather than always having to have a thick client installed. Being able to run commands on devices in the background without having to remote to the PC is also a great timesaver. Extensions enhance the features and capabilities of the product. ConnectWise Control improves our customer service and makes our IT team happy.
Phillip Holloway
GBScreenconnect (connectwise) Great Screenconnect (connectwise) is one of the best remote support tools I've used as an IT admin. Very EASY and intuitive, and for the most part consistent! Every once and again, the remote client service doesn't start. However, I can't say for sure if it's a connectwise thing or a WINDOWS thing... other non-windows services start up fine, but as I said it's few and far between.
UnknOwn Profian
PLNot sticking to the contract, support is nonexistent. This company, increase prices right after contract. They do not reply to support tickets. Months of problems without solutions. Closing tickets without solving or even answering. Worst support I ever encountered. If you think to be their partner - think again, after 1 year they will go after your customers directly, offering lowered contracts for them then for partner - and after a year they increase price to normal for that customer. Choose something better then this for your clients! Worst experience ever.
Ken
GBWorking great for our Remote work teams… Working great for our Remote work teams since the pandemic. Dual Screens, printing, chat very helpful. Training Videos help at home workers. Admin tools are very helpful for working on multiple computers while multitasking.
Samuel Flint
GBExcellent remote support toolset. So far, everything about this application has been rock solid reliable and fast. The only issues have been on the client side, with people's internet and computer systems. The only feature I would like to see is a method to update the Support client on a system after installed. Not access, but support.