Great Product with much to be Desired I love control but there are a large number of features that are needed and have been requested by many partners over the years but I have the feeling that no one is working on those requests. Some of them for over 5 years. I think that ConnectWise has their dev's tied up in new integrations with their other RMM products instead of implementing requested features or fixing bugs.

ConnectWise Command Doesn't Work ConnectWise Command is an awful product. We switched from N-Able and have had nothing but issues with many aspects of the portal simply not working. The Partner Care team do not 'care' about this and our account manager is non-existent.

Used by scammers!!! As an IT person I have had to remove their remote software manually many times for customers They call me after they were scammed online. The software runs a a service and if you stop the program in task manager it restarts. The software is a perfect tool for scammers as it has no uninstall and no prompt alerting the user and it is hard to clean out of the PC. Even VNC alerts the user when it is in use. AVG and Avast are now are detecting it as a threat and other AV's will follow.

Fantastic Product, wish it was more accessible to home users I love ScreenConnect/ConnectWise Control. I have implemented it at 2 employers and have been using it for about 6 years both professionally and personally. I have used both the On-Prem installation as well as the cloud options. It works very well and would be a perfect 5/5 if they offered a tier for "Home/Pro" Users that was more accessible monetarily. I use the free version at home, but dislike the limitation of only 3 active agents at a time. I would love to see a 1 admin, unlimited agents, home use pricing tier.

The Best Remote Support Service Out There Of all the remote-desktop-type services I've used, Screenconnect is leaps ahead of all the rest. It's fast, reliable, has a very friendly user interface, and just works great! Connections are highly resistant to packet loss, so if you're stuck working on someone's machine with less than ideal network conditions, it still works great. Other services, in those conditions, would disconnect you frequently. ScreenConnect pulls through. The brandable customer portal is wonderful, and I just can't say enough about it. We have access to other remote support applications at no cost through other services we use, but we still choose to continue with Screenconnect. That's how much we like it.