The Best Remote Support Service Out There Of all the remote-desktop-type services I've used, Screenconnect is leaps ahead of all the rest. It's fast, reliable, has a very friendly user interface, and just works great! Connections are highly resistant to packet loss, so if you're stuck working on someone's machine with less than ideal network conditions, it still works great. Other services, in those conditions, would disconnect you frequently. ScreenConnect pulls through. The brandable customer portal is wonderful, and I just can't say enough about it. We have access to other remote support applications at no cost through other services we use, but we still choose to continue with Screenconnect. That's how much we like it.

Invasive software that can not be un… Invasive software that can not be un installed. Instead, you need to stop the service from running. Often used by scammers to gain and retain control over victim computers without their knowledge.

Used by scammers!!! As an IT person I have had to remove their remote software manually many times for customers They call me after they were scammed online. The software runs a a service and if you stop the program in task manager it restarts. The software is a perfect tool for scammers as it has no uninstall and no prompt alerting the user and it is hard to clean out of the PC. Even VNC alerts the user when it is in use. AVG and Avast are now are detecting it as a threat and other AV's will follow.

Excellent remote support toolset. So far, everything about this application has been rock solid reliable and fast. The only issues have been on the client side, with people's internet and computer systems. The only feature I would like to see is a method to update the Support client on a system after installed. Not access, but support.

One of our IT team's favorite tools One of our IT team's favorite tools! ConnectWise Control is fast, reliable, and easy to use. Being web based make it easy to access, rather than always having to have a thick client installed. Being able to run commands on devices in the background without having to remote to the PC is also a great timesaver. Extensions enhance the features and capabilities of the product. ConnectWise Control improves our customer service and makes our IT team happy.