Owl Labs

33 1/2 Union Square, 02143, Somerville, United States
image
3.10
Based on 20 Reviews

5

40.00%

4

10.00%

3

5.00%

2

10.00%

1

35.00%
About Owl Labs

Owl Labs is a collaborative tech company revolutionizing how the world communicates, through its inclusive and immersive video experiences. Built for modern businesses and classrooms, Owl Labs is dedicated to empowering hybrid and remote organizations with its award-winning technology and robust product suite. The company’s flagship product, the Meeting Owl, features a wifi-enabled, 360° camera, microphone, and speaker with Owl Labs’ proprietary AI technology, that automatically focuses on the speaker using audio and visual cues. In 2020, the Meeting Owl Pro was honored as one of TIME’s 100 Best Innovations. Owl Labs continues to champion the hybrid work conversation with its annual State of Remote Work reports. To learn more about Owl Labs and to join the Work and Learn from Anywhere Movement, visit www.owllabs.com.

Tags
Contact Info

You need to Login first to submit your review.

image
Roldan Descamps
BE

Very low quality customer service I'm amazed by the poor quality of the customer service. We have an Owl 3 + extended mic in our conference room for about 2 months. Everything worked fine, then stopped working. It happens, I sell connected hardware too, I know how it can be. I contacted the customer service that first sends me to the troubleshooting section. I did all the procedures patiently. Then they asked for photos and audio samples under different conditions. I followed instructions and made all the different tests (different settings, different computers, different rooms, different conference software, etc.). Almost 2 hours later, I had a pretty convincing case: the device was not working in any configuration. Their answer ? "The problem is the room". Well, I tried it in 5 different rooms, some without any echo, and the problem is still there. When I insist that it cannot be the room, they answer "that they cannot do anything and are sorry if I don't like the product". I insist, quite amazed by the answer. Now they're going with "let's wait for the next firmware update in a couple of weeks to see if it helps". Seriously? You sell a 2000$ device that breaks after 2 months, and you give me that crap of excuses and service? You're not even considering that there might be a malfunctioning device? I'd advise anyone I know to stay away from Owllabs - probably the worst product and service I've ever bought.

image
Jennifer
GB

OWL completely stopped working OWL completely stopped working, No eyes lighting up no sound coming out - dead in the water and less than a year old and never actually been used. No customer service available. I would say - don't invest in this product. It's 2 thumbs down on technical support/troubleshooting.

image
Paul
IE

We love our owl! We love our owl! for years we i have struggled with making meetings productive with external participants. Those joining remotely could never really participate properly as they couldnt hear or see what was going on properly. The owl solves this for us. Now our remote participants feel as if they are in the room! Fabulous product.

image
JTB
GB

Not an enterprise solution Not an enterprise solution. I have opened two tickets in the last 2 weeks. No response from Owl Labs other than the auto reply "we are experiencing higher than usual response times...." I went through the demo, which was great. But once you receive the device and begin trying to decipher how to integrate it into your Office 365 environment, you realize it was inadequate to put it nicely. Beyond that the support has been non-existent. This is a $5000 system and I unfortunately will have to box it back up and return it. Two thumbs down

image
James Bond
GB

Wireless camera pairing feature is a gamechanger. We purchased our first Owl Professional on March 2020. It died after the first month; Owl Lab's replaced it promptly. It is now October and we purchased four more units. A single unit works well for small to medium rooms. With physical distancing, the rooms cannot house as many people as they used to. For meetings involving 10 or more people with 6' physical distancing made the microphones a little weak. Then, Owl released firmware that allows unwired (WiFi direct) pairing of two cameras. This is a game changer for this system. One unit covers small to medium rooms; two units paired can now cover medium-large meeting rooms.

We may use cookies or any other tracking technologies when you visit our website, including any other media form, mobile website, or mobile application related or connected to help customize the Site and improve your experience. learn more

Allow