Wireless camera pairing feature is a gamechanger. We purchased our first Owl Professional on March 2020. It died after the first month; Owl Lab's replaced it promptly. It is now October and we purchased four more units. A single unit works well for small to medium rooms. With physical distancing, the rooms cannot house as many people as they used to. For meetings involving 10 or more people with 6' physical distancing made the microphones a little weak. Then, Owl released firmware that allows unwired (WiFi direct) pairing of two cameras. This is a game changer for this system. One unit covers small to medium rooms; two units paired can now cover medium-large meeting rooms.

OWL completely stopped working OWL completely stopped working, No eyes lighting up no sound coming out - dead in the water and less than a year old and never actually been used. No customer service available. I would say - don't invest in this product. It's 2 thumbs down on technical support/troubleshooting.

We love our owl! We love our owl! for years we i have struggled with making meetings productive with external participants. Those joining remotely could never really participate properly as they couldnt hear or see what was going on properly. The owl solves this for us. Now our remote participants feel as if they are in the room! Fabulous product.

Zero technical support -- unacceptable I bought a Meeting Own 3 about two weeks ago, but can never get the desktop (Windows) installed without crashing my system. Like what other people commented, my attempts to reach out to Owl Labs via email and phone got zero response. I have never experienced anything like this before and have lost confidence in the product and company. I was planning to return the product to get a refund, if only someone from Owl Labs could reply to my inquiries. I'm now forced to dispute the change via my credit card company. 9/2/2022 update: I finally got a response from technical support after more than a week and was promised a refund. So I withdrew my billing dispute with the credit card company. BUT the refund never came after more than two weeks, despite being told that the refund has been processed. So, I had to reinstate my dispute. This has been such a disappointing experience, a failure of the company on all fronts.

Sound lag/first few words sound underwater I am a Washington State Court Certified Spanish interpreter. Snohomish County District Courts have been using the owl in their courtrooms for hearings. The sound quality is so-so at best. There is a lag and the first couple of words sound under water and then the rest of the speech sounds normal. This happens with every speaker in the courtroom but not with the other Zoom participants who are not in the courtroom. Because of the lag, if another speaker begins before the audio comes through from the last speaker then you can't hear anything. One of the judges stated that I had a bad internet connection. However, I don't have this issue with other courtrooms and providers that don't use the owl. Also, other Zoom participants have stated to the judges that the sound from the courtroom is choppy. This is very frustrating since I am legally bound to interpret everything that is said to assure due process. I have given feedback to the interpreter coordinator and court clerks. I don't know if the courts bought the wrong size Owl or what is causing the issue. Please advise. Thank you.