Part of the team Honestly I really love our Owl. We've been mostly working from home, so I usually end up in the office alone unless we're doing a conference call. There's something oddly comforting about the cute little 'hoot' the Owl makes when connecting. It's like having a useful pet/coworker there, even when I'm alone in the office. On a more serious note, I love being able to wander over to the whiteboard without worrying about staying in frame or whether or not I'm speaking loudly enough. It's sleek design fits in nicely with our the design of our conference room and ends up being a conversation starter for guests.

Our company needed a simple solution… Our company needed a simple solution for video conferencing during company meetings, especially for our weekly all-hands. Our Meeting Owl allows for remote employees to clearly see and hear in a group setting. We no longer need to worry about passing a mic or adjusting a camera each time someone new speaks. Sound quality is great, and no one needs to yell to be heard even in a larger room. Packaging is great and setup is very simple. Only downside is the price, but having a 3-in-1 mic, speaker, and camera means we didn’t have to waste time researching and ordering three separate products and learning how to set each up.

Sound lag/first few words sound underwater I am a Washington State Court Certified Spanish interpreter. Snohomish County District Courts have been using the owl in their courtrooms for hearings. The sound quality is so-so at best. There is a lag and the first couple of words sound under water and then the rest of the speech sounds normal. This happens with every speaker in the courtroom but not with the other Zoom participants who are not in the courtroom. Because of the lag, if another speaker begins before the audio comes through from the last speaker then you can't hear anything. One of the judges stated that I had a bad internet connection. However, I don't have this issue with other courtrooms and providers that don't use the owl. Also, other Zoom participants have stated to the judges that the sound from the courtroom is choppy. This is very frustrating since I am legally bound to interpret everything that is said to assure due process. I have given feedback to the interpreter coordinator and court clerks. I don't know if the courts bought the wrong size Owl or what is causing the issue. Please advise. Thank you.

Zero technical support -- unacceptable I bought a Meeting Own 3 about two weeks ago, but can never get the desktop (Windows) installed without crashing my system. Like what other people commented, my attempts to reach out to Owl Labs via email and phone got zero response. I have never experienced anything like this before and have lost confidence in the product and company. I was planning to return the product to get a refund, if only someone from Owl Labs could reply to my inquiries. I'm now forced to dispute the change via my credit card company. 9/2/2022 update: I finally got a response from technical support after more than a week and was promised a refund. So I withdrew my billing dispute with the credit card company. BUT the refund never came after more than two weeks, despite being told that the refund has been processed. So, I had to reinstate my dispute. This has been such a disappointing experience, a failure of the company on all fronts.

Zero Customer Service Support My Owl stopped working and I've reached out to customer support via email and phone with no response. Does anyone work there anymore? No one picks up the phone. I've done all the troubleshooting tips, and nothing works. I now have a 3-year-old $1,000 device that doesn't work.