Zero Customer Service Support My Owl stopped working and I've reached out to customer support via email and phone with no response. Does anyone work there anymore? No one picks up the phone. I've done all the troubleshooting tips, and nothing works. I now have a 3-year-old $1,000 device that doesn't work.

Part of the team Honestly I really love our Owl. We've been mostly working from home, so I usually end up in the office alone unless we're doing a conference call. There's something oddly comforting about the cute little 'hoot' the Owl makes when connecting. It's like having a useful pet/coworker there, even when I'm alone in the office. On a more serious note, I love being able to wander over to the whiteboard without worrying about staying in frame or whether or not I'm speaking loudly enough. It's sleek design fits in nicely with our the design of our conference room and ends up being a conversation starter for guests.

Wireless camera pairing feature is a gamechanger. We purchased our first Owl Professional on March 2020. It died after the first month; Owl Lab's replaced it promptly. It is now October and we purchased four more units. A single unit works well for small to medium rooms. With physical distancing, the rooms cannot house as many people as they used to. For meetings involving 10 or more people with 6' physical distancing made the microphones a little weak. Then, Owl released firmware that allows unwired (WiFi direct) pairing of two cameras. This is a game changer for this system. One unit covers small to medium rooms; two units paired can now cover medium-large meeting rooms.

OWL completely stopped working OWL completely stopped working, No eyes lighting up no sound coming out - dead in the water and less than a year old and never actually been used. No customer service available. I would say - don't invest in this product. It's 2 thumbs down on technical support/troubleshooting.

Terrible Customer Service. First and foremost the worst customer service I've experienced. That is to say they seem non existent. Cannot reach anyone by phone for the past two days, No one responds to their online widget nor do they answer any of the three emails that I have sent. The Meeting Owl Pro has extremely poor video quality and I can't comment on the sound since we cannot use this system for our meetings. Very nice concept and great if it works or any issues could be solved but all of this means nothing if you don't get support.