Zero Customer Service Support My Owl stopped working and I've reached out to customer support via email and phone with no response. Does anyone work there anymore? No one picks up the phone. I've done all the troubleshooting tips, and nothing works. I now have a 3-year-old $1,000 device that doesn't work.

Zero technical support -- unacceptable I bought a Meeting Own 3 about two weeks ago, but can never get the desktop (Windows) installed without crashing my system. Like what other people commented, my attempts to reach out to Owl Labs via email and phone got zero response. I have never experienced anything like this before and have lost confidence in the product and company. I was planning to return the product to get a refund, if only someone from Owl Labs could reply to my inquiries. I'm now forced to dispute the change via my credit card company. 9/2/2022 update: I finally got a response from technical support after more than a week and was promised a refund. So I withdrew my billing dispute with the credit card company. BUT the refund never came after more than two weeks, despite being told that the refund has been processed. So, I had to reinstate my dispute. This has been such a disappointing experience, a failure of the company on all fronts.

Wish we bought this sooner We've always had a few people working remotely. At every company meeting, or large gathering it always felt to them that they weren't fully part of that experience. Our Owl immediately changed that. The audio quality improved 10x from our external mic, and having the ability to see everyone made a huge impact to everyone involved. The same can be said for our regular zoom meetings with partners and customers. They really enjoy being able to see everyone. Highly recommend adding this to your stack. Super easy to set up and get started.

Great Idea, Poor Execution We bought two Owls for our conferences between offices. They were great to start, but we quickly found that the audio quality was almost unusable. Lots of pieces of conversations were dropped and we surmised it was due to some overzealous attempt at blocking out background noise. Great idea and the hardware seems good, but the software is not there yet.

Just plain awesome all around. Our office went through dozens of microphone and camera options and all were pretty awful. We even tried studio rated microphones and expensive cameras and none of them were what you would call good especially for a tech company. We unpacked the owl and called a bunch of our remote employees and every one of their first responses was "WOW! This is way better than anything else you have tried we should get more of these". Would recommend everyone get one.