Very low quality customer service I'm amazed by the poor quality of the customer service. We have an Owl 3 + extended mic in our conference room for about 2 months. Everything worked fine, then stopped working. It happens, I sell connected hardware too, I know how it can be. I contacted the customer service that first sends me to the troubleshooting section. I did all the procedures patiently. Then they asked for photos and audio samples under different conditions. I followed instructions and made all the different tests (different settings, different computers, different rooms, different conference software, etc.). Almost 2 hours later, I had a pretty convincing case: the device was not working in any configuration. Their answer ? "The problem is the room". Well, I tried it in 5 different rooms, some without any echo, and the problem is still there. When I insist that it cannot be the room, they answer "that they cannot do anything and are sorry if I don't like the product". I insist, quite amazed by the answer. Now they're going with "let's wait for the next firmware update in a couple of weeks to see if it helps". Seriously? You sell a 2000$ device that breaks after 2 months, and you give me that crap of excuses and service? You're not even considering that there might be a malfunctioning device? I'd advise anyone I know to stay away from Owllabs - probably the worst product and service I've ever bought.

Beautiful Design, Horrible Product. We used an OWL 3 and HQ at an offsite meeting and loved it, so we purchased our own. But the technical requirements for set-up reminded me of setting up a network in 1999! Absolutely horrible! Thank goodness we bought a test one first because we wanted to role out 100 company-wide! Owl needs to make the process easier, and not require Admin level knowledge! Plus - if you don't have Microsoft of Google Admin's - you're completely out of luck!

OWL completely stopped working OWL completely stopped working, No eyes lighting up no sound coming out - dead in the water and less than a year old and never actually been used. No customer service available. I would say - don't invest in this product. It's 2 thumbs down on technical support/troubleshooting.

Zero technical support -- unacceptable I bought a Meeting Own 3 about two weeks ago, but can never get the desktop (Windows) installed without crashing my system. Like what other people commented, my attempts to reach out to Owl Labs via email and phone got zero response. I have never experienced anything like this before and have lost confidence in the product and company. I was planning to return the product to get a refund, if only someone from Owl Labs could reply to my inquiries. I'm now forced to dispute the change via my credit card company. 9/2/2022 update: I finally got a response from technical support after more than a week and was promised a refund. So I withdrew my billing dispute with the credit card company. BUT the refund never came after more than two weeks, despite being told that the refund has been processed. So, I had to reinstate my dispute. This has been such a disappointing experience, a failure of the company on all fronts.

Our Meeting Owls Our Meeting Owls, named Fred and Barney, have saved so much on driving and other travel expenses. We can collaborate and work iff we are all together despite our physical distance. This has helped al ofl our departments be more productive and cohesive as a whole. It has been a worthwhile investment!