Owl Labs

33 1/2 Union Square, 02143, Somerville, United States
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3.10
Based on 20 Reviews

5

40.00%

4

10.00%

3

5.00%

2

10.00%

1

35.00%
About Owl Labs

Owl Labs is a collaborative tech company revolutionizing how the world communicates, through its inclusive and immersive video experiences. Built for modern businesses and classrooms, Owl Labs is dedicated to empowering hybrid and remote organizations with its award-winning technology and robust product suite. The company’s flagship product, the Meeting Owl, features a wifi-enabled, 360° camera, microphone, and speaker with Owl Labs’ proprietary AI technology, that automatically focuses on the speaker using audio and visual cues. In 2020, the Meeting Owl Pro was honored as one of TIME’s 100 Best Innovations. Owl Labs continues to champion the hybrid work conversation with its annual State of Remote Work reports. To learn more about Owl Labs and to join the Work and Learn from Anywhere Movement, visit www.owllabs.com.

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Andy
GB

Just plain awesome all around. Our office went through dozens of microphone and camera options and all were pretty awful. We even tried studio rated microphones and expensive cameras and none of them were what you would call good especially for a tech company. We unpacked the owl and called a bunch of our remote employees and every one of their first responses was "WOW! This is way better than anything else you have tried we should get more of these". Would recommend everyone get one.

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Roldan Descamps
BE

Very low quality customer service I'm amazed by the poor quality of the customer service. We have an Owl 3 + extended mic in our conference room for about 2 months. Everything worked fine, then stopped working. It happens, I sell connected hardware too, I know how it can be. I contacted the customer service that first sends me to the troubleshooting section. I did all the procedures patiently. Then they asked for photos and audio samples under different conditions. I followed instructions and made all the different tests (different settings, different computers, different rooms, different conference software, etc.). Almost 2 hours later, I had a pretty convincing case: the device was not working in any configuration. Their answer ? "The problem is the room". Well, I tried it in 5 different rooms, some without any echo, and the problem is still there. When I insist that it cannot be the room, they answer "that they cannot do anything and are sorry if I don't like the product". I insist, quite amazed by the answer. Now they're going with "let's wait for the next firmware update in a couple of weeks to see if it helps". Seriously? You sell a 2000$ device that breaks after 2 months, and you give me that crap of excuses and service? You're not even considering that there might be a malfunctioning device? I'd advise anyone I know to stay away from Owllabs - probably the worst product and service I've ever bought.

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Tony
GB

Our OWL Pro has been an incredible tool… Our OWL Pro has been an incredible tool during these trying times. OWL has an excellent product that has allowed us to stay connected with each other seamlessly and effortlessly. The video and sound quality are exceptional and the performance is second to none! Looking to expand my nest over here in the near future. Keep up the great work gang.

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Paul
IE

We love our owl! We love our owl! for years we i have struggled with making meetings productive with external participants. Those joining remotely could never really participate properly as they couldnt hear or see what was going on properly. The owl solves this for us. Now our remote participants feel as if they are in the room! Fabulous product.

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Patrick
GB

We started using the Owl when we… We started using the Owl when we offered our clients the option to attend sales training classes live or virtually. The set up was easy and the experience makes the virtual participants almost feel like they are in the room. The speaker is good quality and picks up the person speaking which triggers the Owl camera to track to them. Great product for a reasonable price.

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