Very low quality customer service I'm amazed by the poor quality of the customer service. We have an Owl 3 + extended mic in our conference room for about 2 months. Everything worked fine, then stopped working. It happens, I sell connected hardware too, I know how it can be. I contacted the customer service that first sends me to the troubleshooting section. I did all the procedures patiently. Then they asked for photos and audio samples under different conditions. I followed instructions and made all the different tests (different settings, different computers, different rooms, different conference software, etc.). Almost 2 hours later, I had a pretty convincing case: the device was not working in any configuration. Their answer ? "The problem is the room". Well, I tried it in 5 different rooms, some without any echo, and the problem is still there. When I insist that it cannot be the room, they answer "that they cannot do anything and are sorry if I don't like the product". I insist, quite amazed by the answer. Now they're going with "let's wait for the next firmware update in a couple of weeks to see if it helps". Seriously? You sell a 2000$ device that breaks after 2 months, and you give me that crap of excuses and service? You're not even considering that there might be a malfunctioning device? I'd advise anyone I know to stay away from Owllabs - probably the worst product and service I've ever bought.

We love our owl! We love our owl! for years we i have struggled with making meetings productive with external participants. Those joining remotely could never really participate properly as they couldnt hear or see what was going on properly. The owl solves this for us. Now our remote participants feel as if they are in the room! Fabulous product.

Wish we bought this sooner We've always had a few people working remotely. At every company meeting, or large gathering it always felt to them that they weren't fully part of that experience. Our Owl immediately changed that. The audio quality improved 10x from our external mic, and having the ability to see everyone made a huge impact to everyone involved. The same can be said for our regular zoom meetings with partners and customers. They really enjoy being able to see everyone. Highly recommend adding this to your stack. Super easy to set up and get started.

Zero technical support -- unacceptable I bought a Meeting Own 3 about two weeks ago, but can never get the desktop (Windows) installed without crashing my system. Like what other people commented, my attempts to reach out to Owl Labs via email and phone got zero response. I have never experienced anything like this before and have lost confidence in the product and company. I was planning to return the product to get a refund, if only someone from Owl Labs could reply to my inquiries. I'm now forced to dispute the change via my credit card company. 9/2/2022 update: I finally got a response from technical support after more than a week and was promised a refund. So I withdrew my billing dispute with the credit card company. BUT the refund never came after more than two weeks, despite being told that the refund has been processed. So, I had to reinstate my dispute. This has been such a disappointing experience, a failure of the company on all fronts.

Our company needed a simple solution… Our company needed a simple solution for video conferencing during company meetings, especially for our weekly all-hands. Our Meeting Owl allows for remote employees to clearly see and hear in a group setting. We no longer need to worry about passing a mic or adjusting a camera each time someone new speaks. Sound quality is great, and no one needs to yell to be heard even in a larger room. Packaging is great and setup is very simple. Only downside is the price, but having a 3-in-1 mic, speaker, and camera means we didn’t have to waste time researching and ordering three separate products and learning how to set each up.