Beautiful Design, Horrible Product. We used an OWL 3 and HQ at an offsite meeting and loved it, so we purchased our own. But the technical requirements for set-up reminded me of setting up a network in 1999! Absolutely horrible! Thank goodness we bought a test one first because we wanted to role out 100 company-wide! Owl needs to make the process easier, and not require Admin level knowledge! Plus - if you don't have Microsoft of Google Admin's - you're completely out of luck!

Terrible Customer Service. First and foremost the worst customer service I've experienced. That is to say they seem non existent. Cannot reach anyone by phone for the past two days, No one responds to their online widget nor do they answer any of the three emails that I have sent. The Meeting Owl Pro has extremely poor video quality and I can't comment on the sound since we cannot use this system for our meetings. Very nice concept and great if it works or any issues could be solved but all of this means nothing if you don't get support.

Our OWL Pro has been an incredible tool… Our OWL Pro has been an incredible tool during these trying times. OWL has an excellent product that has allowed us to stay connected with each other seamlessly and effortlessly. The video and sound quality are exceptional and the performance is second to none! Looking to expand my nest over here in the near future. Keep up the great work gang.

Wireless camera pairing feature is a gamechanger. We purchased our first Owl Professional on March 2020. It died after the first month; Owl Lab's replaced it promptly. It is now October and we purchased four more units. A single unit works well for small to medium rooms. With physical distancing, the rooms cannot house as many people as they used to. For meetings involving 10 or more people with 6' physical distancing made the microphones a little weak. Then, Owl released firmware that allows unwired (WiFi direct) pairing of two cameras. This is a game changer for this system. One unit covers small to medium rooms; two units paired can now cover medium-large meeting rooms.

Sound lag/first few words sound underwater I am a Washington State Court Certified Spanish interpreter. Snohomish County District Courts have been using the owl in their courtrooms for hearings. The sound quality is so-so at best. There is a lag and the first couple of words sound under water and then the rest of the speech sounds normal. This happens with every speaker in the courtroom but not with the other Zoom participants who are not in the courtroom. Because of the lag, if another speaker begins before the audio comes through from the last speaker then you can't hear anything. One of the judges stated that I had a bad internet connection. However, I don't have this issue with other courtrooms and providers that don't use the owl. Also, other Zoom participants have stated to the judges that the sound from the courtroom is choppy. This is very frustrating since I am legally bound to interpret everything that is said to assure due process. I have given feedback to the interpreter coordinator and court clerks. I don't know if the courts bought the wrong size Owl or what is causing the issue. Please advise. Thank you.