Zero technical support -- unacceptable I bought a Meeting Own 3 about two weeks ago, but can never get the desktop (Windows) installed without crashing my system. Like what other people commented, my attempts to reach out to Owl Labs via email and phone got zero response. I have never experienced anything like this before and have lost confidence in the product and company. I was planning to return the product to get a refund, if only someone from Owl Labs could reply to my inquiries. I'm now forced to dispute the change via my credit card company. 9/2/2022 update: I finally got a response from technical support after more than a week and was promised a refund. So I withdrew my billing dispute with the credit card company. BUT the refund never came after more than two weeks, despite being told that the refund has been processed. So, I had to reinstate my dispute. This has been such a disappointing experience, a failure of the company on all fronts.

These new Owl 3's stink!! These new Owl 3's stink!!! They will not pair properly. Support at Owl Labs is non-existent. They have NO SUPPORT for their products!!! I have called and emailed and get no responses. Do not buy OWL LABS if you will need any assistance.

We started using the Owl when we… We started using the Owl when we offered our clients the option to attend sales training classes live or virtually. The set up was easy and the experience makes the virtual participants almost feel like they are in the room. The speaker is good quality and picks up the person speaking which triggers the Owl camera to track to them. Great product for a reasonable price.

Sound lag/first few words sound underwater I am a Washington State Court Certified Spanish interpreter. Snohomish County District Courts have been using the owl in their courtrooms for hearings. The sound quality is so-so at best. There is a lag and the first couple of words sound under water and then the rest of the speech sounds normal. This happens with every speaker in the courtroom but not with the other Zoom participants who are not in the courtroom. Because of the lag, if another speaker begins before the audio comes through from the last speaker then you can't hear anything. One of the judges stated that I had a bad internet connection. However, I don't have this issue with other courtrooms and providers that don't use the owl. Also, other Zoom participants have stated to the judges that the sound from the courtroom is choppy. This is very frustrating since I am legally bound to interpret everything that is said to assure due process. I have given feedback to the interpreter coordinator and court clerks. I don't know if the courts bought the wrong size Owl or what is causing the issue. Please advise. Thank you.

Terrible Customer Service. First and foremost the worst customer service I've experienced. That is to say they seem non existent. Cannot reach anyone by phone for the past two days, No one responds to their online widget nor do they answer any of the three emails that I have sent. The Meeting Owl Pro has extremely poor video quality and I can't comment on the sound since we cannot use this system for our meetings. Very nice concept and great if it works or any issues could be solved but all of this means nothing if you don't get support.