Zero Customer Service Support My Owl stopped working and I've reached out to customer support via email and phone with no response. Does anyone work there anymore? No one picks up the phone. I've done all the troubleshooting tips, and nothing works. I now have a 3-year-old $1,000 device that doesn't work.

Very low quality customer service I'm amazed by the poor quality of the customer service. We have an Owl 3 + extended mic in our conference room for about 2 months. Everything worked fine, then stopped working. It happens, I sell connected hardware too, I know how it can be. I contacted the customer service that first sends me to the troubleshooting section. I did all the procedures patiently. Then they asked for photos and audio samples under different conditions. I followed instructions and made all the different tests (different settings, different computers, different rooms, different conference software, etc.). Almost 2 hours later, I had a pretty convincing case: the device was not working in any configuration. Their answer ? "The problem is the room". Well, I tried it in 5 different rooms, some without any echo, and the problem is still there. When I insist that it cannot be the room, they answer "that they cannot do anything and are sorry if I don't like the product". I insist, quite amazed by the answer. Now they're going with "let's wait for the next firmware update in a couple of weeks to see if it helps". Seriously? You sell a 2000$ device that breaks after 2 months, and you give me that crap of excuses and service? You're not even considering that there might be a malfunctioning device? I'd advise anyone I know to stay away from Owllabs - probably the worst product and service I've ever bought.

Our company needed a simple solution… Our company needed a simple solution for video conferencing during company meetings, especially for our weekly all-hands. Our Meeting Owl allows for remote employees to clearly see and hear in a group setting. We no longer need to worry about passing a mic or adjusting a camera each time someone new speaks. Sound quality is great, and no one needs to yell to be heard even in a larger room. Packaging is great and setup is very simple. Only downside is the price, but having a 3-in-1 mic, speaker, and camera means we didn’t have to waste time researching and ordering three separate products and learning how to set each up.

OWL completely stopped working OWL completely stopped working, No eyes lighting up no sound coming out - dead in the water and less than a year old and never actually been used. No customer service available. I would say - don't invest in this product. It's 2 thumbs down on technical support/troubleshooting.

Wireless camera pairing feature is a gamechanger. We purchased our first Owl Professional on March 2020. It died after the first month; Owl Lab's replaced it promptly. It is now October and we purchased four more units. A single unit works well for small to medium rooms. With physical distancing, the rooms cannot house as many people as they used to. For meetings involving 10 or more people with 6' physical distancing made the microphones a little weak. Then, Owl released firmware that allows unwired (WiFi direct) pairing of two cameras. This is a game changer for this system. One unit covers small to medium rooms; two units paired can now cover medium-large meeting rooms.