I wish I could give less than one star I wish I could give less than one star. I've contacted this company 5-6 times over the course of 3 weeks to let them know I received a faulty product - tried their website (ticketing system where you can watch how long they ignore you for - 22 days so far), then via facebook messenger (again ignored) then I posted a comment on their page and they asked me to email info@ which I did - no response. Followed up - no response. Clearly they don't care that their production area is putting the wrong flavour into some of their supplements - I bought BCAAs which were supposed to be Watermelon Ice flavour (delicious) but instead they are some sort of cherry flavour (undrinkable). Never buying anything of theirs again!

Be Very Careful! I would be very careful in trusting this company. Today I called during business hours. I pressed 2 for sales. An outgoing greeting kept telling me to hold for the next available person. After approximately 35 minutes, the line went dead. I tried again pressing 1 for customer service. Same experience. No ability to leave a message. No ability to receive a callback. No outgoing message as to where I was in the queue - how many callers ahead of me or an estimated wait time. This is not how most businesses in this day and age function. A total waste of an hour of my time. I will never do business with this company. You can do so at your own risk. I personally have no faith or trust.

Great Service and Products While ya'll making some pretty bad reviews on BPI, I'm just going to leave something positive about the products. I order the Best Protein (Cookies and Cream) and BCAA +Energy (Rainbow ice) which taste amazing and came in within 3 days. Nutrition within these products are great and glad I was recommend this brand from a friend.

Product never came I had ordered the roxylea and had it delivered to my place. However it was delivered and returned back to the facility because it said i had moved and didn't leave a forwarding address. This is false and when I called their customer service line the number was no longer available and my ticket asking for a refund because I never received the product was ignore. Will not purchase from them again.

Frustrated customer Did not receive my order. Unable to open link to tracking info. Contacted BPI via e-mail as phone number to customer service would never connect. Received one response that a work ticket had been generated and I could expect a response within 24-48 hours. 6 days and another e-mail later and still no response. Frustrating!