The customer service is non existent The customer service is non existent. I emailed 4/5 inquiring about my order status with zero response. Only to find weeks after I placed my order they cancelled it with no explanation. Hugely disappointed. If I could rate 0 stars I would have.

Great Service and Products While ya'll making some pretty bad reviews on BPI, I'm just going to leave something positive about the products. I order the Best Protein (Cookies and Cream) and BCAA +Energy (Rainbow ice) which taste amazing and came in within 3 days. Nutrition within these products are great and glad I was recommend this brand from a friend.

I'm super unhappy with the shake (Oreo… I'm super unhappy with the shake (Oreo & cookies) by far the first cookies & cream that taste so bad. Doesn't even taste anything glike it and it's consistency of the product is watery not even adding less water make a difference and that's that I also used almond milk. The creatine and CLA + carnitine are super sweet. Very hard to have first thing in the morning. The bcaa soft drink Orange soda flavor yukkkkk not even close! Also their products contact sucrulose. Undisclosed labels before you purchase really added a suspicion now I understand why.

Be Very Careful! I would be very careful in trusting this company. Today I called during business hours. I pressed 2 for sales. An outgoing greeting kept telling me to hold for the next available person. After approximately 35 minutes, the line went dead. I tried again pressing 1 for customer service. Same experience. No ability to leave a message. No ability to receive a callback. No outgoing message as to where I was in the queue - how many callers ahead of me or an estimated wait time. This is not how most businesses in this day and age function. A total waste of an hour of my time. I will never do business with this company. You can do so at your own risk. I personally have no faith or trust.

Do not order from BPI I ordered products from BPI. Immediately I was charged the same day ordering the product. After 3 weeks of no shipping confirmation I called BPI to see where my product was. The operator stated that someone claimed thei product I had ordered contained chemicals therefor the item was recalled. He stated it was “retarted”. The whole situation was not very pleasant and BPI did not impress me at all.