I believe this is an excellent product… but poor service on delivery I believe this is an excellent product from the reviews, but I will never know if I don't receive my product. I was told when I first ordered bCk in July it would be delivered early August only to never receive an email or update on what's going on. When I reached out to them almost 4 weeks later I was told it would ship on Aug. 30th, but as of today it has never shipped. I am getting more excuses than results, feels like I am being scammed when a company never reaches out to you and you have to be the first to initiate a conversation with support. I would like to see what the next excuse will be.

Elegoo Always - Anycubic Never Really happy with Elegoo - my product was faulty, but they sent me spare parts immediately and were really polite and professional. When it still couldn't be fixed and I asked for a replacement they offered me my money back right away as they didn't have any stock available in country. The funds were back in my account within 5 days. I wish I purchased more from Elegoo and didn't purchase anything ever at all from Anycubic.

Great filaments at an affordable price Great filaments at an affordable price. I've never waited more than 4 days to get them delivered

Parcel came quickly and in good… Parcel came quickly and in good condition. Printer is amazing and the elegoo abs-like 2.0 is brilliant. A bit shiny. But prints really easy with lychee setting

Customer Service UPDATE Bought a brand new Neptune 4 Pro direct. Machine stopped working within a month. Support based in China so massive delays on responses. Sent wrong parts to try and fix and now being ignored. A lovely Jenny did get back in contact and sent the part I needed and now the machine works absolutely fine. Jenny has done her utmost to accommodate me so have now changed my experience. I strongly suggest for such a popular maker of 3D printing machines that they have a satellite office in the UK or at least Europe for customer service. I don’t mind waiting for parts coming from China as long as I had known what was going on. Having no contact for a week didn’t help.