Excellent customer service Excellent customer service, when an issue occurred they were quick to respond and send out a replacement part as well as clear instructions on how to install. Happy to recommend

Be careful of censorship on .elegoo.com attention a la censure sur .elegoo.com. ils ne font apparaitre que les avis positif sur leur site. j ai laisser un avis negatif car emballage pitoyable et mouiller et stock toujours a 0 malgré les emails de produit en stock. il n ont jamais publier mon avis ni les photos. -- Be careful of censorship on .elegoo.com. They only display positive reviews on their site. I left a negative review because the packaging was pitiful and wet and the stock was still at 0 despite the emails of the product in stock. They never published my opinion or the photos.

Best resin printers around! What can I say, I've used many resin printers in my time. I run a manufacturing company based in the UK. We used to use zortrax and formlabs machines but when we needed to scale our 3d printing side of the business we were looking at around £25,000 for the level of production needed to scale to a level we were comfortable with. I originally bought an elegoo Saturn just to test and see what they're like, I now have 10 elegoo Jupiters which are running perfectly, which cost around £6000. Absolute bargain machines that just work every time.

If I could rate zero stars,I would. Update 2024-03-19 Since writing the original review I have had additional contact with Klarna and Elegoo. I received the replacement machine yesterday and assembled it today. It prints nicely. Overall I am pleased with the long awaited conclusion of my complaint. I have amended my rating accordingly. -------‐------------------- Original review -------------------------- I could rate zero stars,I would. I purchased a neptune 3 pro in November 2023 and it worked ok for two months. In January it stopped working from one day to another. Frequent contacts with customer support have been less than fruitful. They agreed to send a new printer once the chargeback was closed but a month later I still have paid 200 € for a piece of junk gathering dust. I believed the positive reviews to my own detriment. If you decide to buy an elegoo you need patience and technical skills in greater measure than I have. I bought through the EU site. Date of experience: February 23,

Disappointed by Non-Compliance with UK… Disappointed by Non-Compliance with UK Consumer Legislation. Ebay Order: 26-10187-12935 Ebay Order: 23-10153-45840 I bought 2 Mars 3 Pro printers mid 2023. I wrote to Elegoo expressing my dissatisfaction. The machines are unreliable and I wished to return them for refund. I was met by demands to carry out lengthy processes to troubleshoot their own machines. This even included measuring voltages! UK consumer law states the onus is on Elegoo, not the consumer. Elegoo refused to honour the warranty and showed me a nonsense chart of their own making, totally disregarding UK legal requirements. I even offered to send the machines back in return for a more recent model but this request went unmet. Elegoo are not a small company and should know better when competing internationally.