If I could rate zero stars,I would. Update 2024-03-19 Since writing the original review I have had additional contact with Klarna and Elegoo. I received the replacement machine yesterday and assembled it today. It prints nicely. Overall I am pleased with the long awaited conclusion of my complaint. I have amended my rating accordingly. -------‐------------------- Original review -------------------------- I could rate zero stars,I would. I purchased a neptune 3 pro in November 2023 and it worked ok for two months. In January it stopped working from one day to another. Frequent contacts with customer support have been less than fruitful. They agreed to send a new printer once the chargeback was closed but a month later I still have paid 200 € for a piece of junk gathering dust. I believed the positive reviews to my own detriment. If you decide to buy an elegoo you need patience and technical skills in greater measure than I have. I bought through the EU site. Date of experience: February 23,

Trying to return a curer for a 3d… Trying to return a curer for a 3d printer. Will not give me a UK return address or any other return address. They are ignoring the emails I sent. Now having to go through my credit card to claim the money back. Shocking

Great filaments at an affordable price Great filaments at an affordable price. I've never waited more than 4 days to get them delivered

I believe this is an excellent product… but poor service on delivery I believe this is an excellent product from the reviews, but I will never know if I don't receive my product. I was told when I first ordered bCk in July it would be delivered early August only to never receive an email or update on what's going on. When I reached out to them almost 4 weeks later I was told it would ship on Aug. 30th, but as of today it has never shipped. I am getting more excuses than results, feels like I am being scammed when a company never reaches out to you and you have to be the first to initiate a conversation with support. I would like to see what the next excuse will be.

ELEGOO built out of Greed So for weeks I have been trying to find a solid solution for my problem to my 3d printer which is a Jupiter from Elegoo...mind me that the problem is that there is a misalignment due to the overhang that sits in the printers unit that holds the build plate...now Elegoo denies this but it exits right there in the printer itself and any individual themselves that has studied structural issues can see this....anyway Elegoo constantly refuses to properly fix thos problem by dancing around the issue....in turn we have done several parts changes thinking it would fix the issue. We've swapped the motor to a new one....changed the LCD...Changed the UV Light...The UV Light Board...Swapped the VAT as well...none of these created any changes at all.....we've re- calibrated this machine several times to ensure it functions at peak but Elegoo wants us to tighten screws even more but that's impossible because it will strip them and damage them...At this point Wlegoo does not want to give a solution at all if they did well we wouldn't be posting this complaint....But like many others in Facebook Jupiter group that have a same similar issue many are tired of this company's business policies and lies...Elegoo needs to commit to its customers and so the right thing and stop scamming them before customers begin to abandon them because of their woke policies