Parcel came quickly and in good… Parcel came quickly and in good condition. Printer is amazing and the elegoo abs-like 2.0 is brilliant. A bit shiny. But prints really easy with lychee setting

Customer Service UPDATE Bought a brand new Neptune 4 Pro direct. Machine stopped working within a month. Support based in China so massive delays on responses. Sent wrong parts to try and fix and now being ignored. A lovely Jenny did get back in contact and sent the part I needed and now the machine works absolutely fine. Jenny has done her utmost to accommodate me so have now changed my experience. I strongly suggest for such a popular maker of 3D printing machines that they have a satellite office in the UK or at least Europe for customer service. I don’t mind waiting for parts coming from China as long as I had known what was going on. Having no contact for a week didn’t help.

Trying to return a curer for a 3d… Trying to return a curer for a 3d printer. Will not give me a UK return address or any other return address. They are ignoring the emails I sent. Now having to go through my credit card to claim the money back. Shocking

Great Products Great product Bought the Saturn 3 on August Pre-order to go along with my Mars 3 Pro. Unfortunately something went wrong with the shipment and my order was lost. After a bit of back and forth we agreed to an upgrade to a Saturn 3 Ultra for a small discount and a Bottle of resin as compensation. This would be delivered quicker than waiting for a normal Saturn 3 which would have been end of September. The Saturn 3 Ultra arrived a week later and it is a brilliant Machine that has printed flawlessly. For the Price and Quality Elgoo Machines are excellent. I hopefully wont need another one for a while but I look forward to seeing how the technology evolves in the future.

I believe this is an excellent product… but poor service on delivery I believe this is an excellent product from the reviews, but I will never know if I don't receive my product. I was told when I first ordered bCk in July it would be delivered early August only to never receive an email or update on what's going on. When I reached out to them almost 4 weeks later I was told it would ship on Aug. 30th, but as of today it has never shipped. I am getting more excuses than results, feels like I am being scammed when a company never reaches out to you and you have to be the first to initiate a conversation with support. I would like to see what the next excuse will be.