Great Products Great product Bought the Saturn 3 on August Pre-order to go along with my Mars 3 Pro. Unfortunately something went wrong with the shipment and my order was lost. After a bit of back and forth we agreed to an upgrade to a Saturn 3 Ultra for a small discount and a Bottle of resin as compensation. This would be delivered quicker than waiting for a normal Saturn 3 which would have been end of September. The Saturn 3 Ultra arrived a week later and it is a brilliant Machine that has printed flawlessly. For the Price and Quality Elgoo Machines are excellent. I hopefully wont need another one for a while but I look forward to seeing how the technology evolves in the future.

ELEGOO built out of Greed So for weeks I have been trying to find a solid solution for my problem to my 3d printer which is a Jupiter from Elegoo...mind me that the problem is that there is a misalignment due to the overhang that sits in the printers unit that holds the build plate...now Elegoo denies this but it exits right there in the printer itself and any individual themselves that has studied structural issues can see this....anyway Elegoo constantly refuses to properly fix thos problem by dancing around the issue....in turn we have done several parts changes thinking it would fix the issue. We've swapped the motor to a new one....changed the LCD...Changed the UV Light...The UV Light Board...Swapped the VAT as well...none of these created any changes at all.....we've re- calibrated this machine several times to ensure it functions at peak but Elegoo wants us to tighten screws even more but that's impossible because it will strip them and damage them...At this point Wlegoo does not want to give a solution at all if they did well we wouldn't be posting this complaint....But like many others in Facebook Jupiter group that have a same similar issue many are tired of this company's business policies and lies...Elegoo needs to commit to its customers and so the right thing and stop scamming them before customers begin to abandon them because of their woke policies

Customer Service UPDATE Bought a brand new Neptune 4 Pro direct. Machine stopped working within a month. Support based in China so massive delays on responses. Sent wrong parts to try and fix and now being ignored. A lovely Jenny did get back in contact and sent the part I needed and now the machine works absolutely fine. Jenny has done her utmost to accommodate me so have now changed my experience. I strongly suggest for such a popular maker of 3D printing machines that they have a satellite office in the UK or at least Europe for customer service. I don’t mind waiting for parts coming from China as long as I had known what was going on. Having no contact for a week didn’t help.

I love the Elegoo Mars Pro 2 I love the Elegoo Mars Pro 2. I've made a lot of cool figures 😎 its close to perfect 👌 my only negative comment about it is that you cannot manually send the build plate to the top automatically. You have to push up by 10 mm multiple times 🤣 now if there's a way to do it that I don't know about then I'd say its 5 stars and perfect 😁

Trying to return a curer for a 3d… Trying to return a curer for a 3d printer. Will not give me a UK return address or any other return address. They are ignoring the emails I sent. Now having to go through my credit card to claim the money back. Shocking