John Aalegaard Larsen
DKBad, but a fine small keyboard A fine small keyboard. Macro Editor is not editable, you can only record a new on top of it. Again another software that is outdated and replsced with old fashion scripting or coding. keyboard only 1 month old, and is the newest model of 2023 july.
Sebastian Baier
DEKind support, harsh replacement policies Support was very kind, but steel series policies for replacement are harsh and ecologically unacceptable: either you have to destroy the device yourself or SteelSeries will destroy it - no repairs. Unless SteelSeries changes to become more sustainable and environmentally friendly or will be forced to change by an EU-law which will hopefully come soon, SteelSeries lost at least one customer. I wish I researched about those replacement policies sooner - there are a lot of confused customers with malfunctioning products they had to destroy themselves.
Cait
GBI find that Steelseries has the best… I find that Steelseries has the best products as I was doing research and looking to make an upgrade to my headset. Customer service was also top-notch!
Annette
DKReally bad warranty respond Update: After my comment here on Trustpilot Steelseries took action and I have now received a new Headset for free. Due to a damaged Headset we have raised a warranty claim to Steelserie and have followed all their instructions in regards to the warranty procedure. Since 20.02.23 we did not have any response at all to our warrenty claim. Really bad Customer support and company policy.
Elizaveta Yavorskaya
DEArctis Nova 3 My headphones keep disconnecting on their own and it is very annoying. Also, for some reason, I need to set them up over and over again. Lately, they have been making some horrible noise from time to time for no apparent reason, and it's very scary.