Warranty is thorough! Purchased my headset from a local Best Buy. Two days later I had some issues. I reached out to support through their bot and had a pretty quick experience! I'm confused with some of the reviews below, because my experience was actually simple. The support agent had some personality. Outside of 1 response that over 1 day, I was helped super quick. Their warranty instructions are LONG, but clear. I don't think enough to take a star away. I'd say this was a 4.5 experience. I've already received my replacement and they work great! Thank you SteelSeries! (Next time I'll buy from the site, sorry!)

I find that Steelseries has the best… I find that Steelseries has the best products as I was doing research and looking to make an upgrade to my headset. Customer service was also top-notch!

The one star rating is too much. The one star rating is too much. I was supposed to receive my order today 17/04 between 08:45am-12:45pm, later on I go ant update saying that the delivery will be by the end of the day. Now at 07:00pm got another update saying that the delivery will be delayed one business day. You ruined my day as I missed a lot of other important stuff which I was supposed to do today.

bought a 60% steel series keyboard for… bought a 60% steel series keyboard for £145 as i thought money=quality however the keyboard broke within a month with only minimal use as i use a palm keyboard for gaming not a keyboard first lights started flickering then they went off then keyboard became a desk ornament i also made the mistake of buying the gaming earbuds for £60 and they broke within 2 months with only minimal use. Needless to say i was refunded by currys

More than satisfied customer. I was wary of purchasing from steelseries due to the number of negative reviews. I purchased a set of steelseries pro wireless headphones (admitted over 18 months ago), there was a slight issue with a missing item and the customer service responded swiftly and sent a replacement. I was super impressed with the service and since purchased a second pair Arctis 7p. Happy customer.