Kind support, harsh replacement policies Support was very kind, but steel series policies for replacement are harsh and ecologically unacceptable: either you have to destroy the device yourself or SteelSeries will destroy it - no repairs. Unless SteelSeries changes to become more sustainable and environmentally friendly or will be forced to change by an EU-law which will hopefully come soon, SteelSeries lost at least one customer. I wish I researched about those replacement policies sooner - there are a lot of confused customers with malfunctioning products they had to destroy themselves.

Quick Solution Helped me fix my connectivity issues with my headset quickly! Thank you Steelseries

The ol' runaround Don't bother trying to get Steelseries themselves to back their own products. If you can't resolve any issues related to purchased products with the retailer, you're screwed. Steelseries support made me jump through countless hoops with the promise that they would replace a Sensei Ten mouse which developed a defect within three months of purchase. After successfully completing all the steps, including uploading a valid proof of purchase, clear photos of the product from every imaginable angle etc., they just left me hanging for over a year, never once restocking their own product so I could actually get a replacement, until it finally got discontinued, at which point they simply closed my already approved RMA ticket without further comment. Ultimately I ended up getting my replacement from the retailer, who were being difficult at first (which is what prompted me to try my luck with Steelseries directly), but at the end of the day still nowhere near as difficult as the manufacturer. Thankfully we do have consumer protection laws in place here. I would not purchase another Steelseries product if that wasn't the case.

I find that Steelseries has the best… I find that Steelseries has the best products as I was doing research and looking to make an upgrade to my headset. Customer service was also top-notch!

Short Shelf Life with Biggest Purchase I've had a number of headsets from SteelSeries in the past which I have enjoyed, but sadly my most recent has been disappointing. The Arctis Pro, which is close to their top of the line, seems to have a weak connection between the headband and the earpieces as the plastic cracked and caused the right earpiece to completely detach after ~8-10 months of use. I have had to hold it together since with hot glue as I consider what to replace it with.