Kind support, harsh replacement policies Support was very kind, but steel series policies for replacement are harsh and ecologically unacceptable: either you have to destroy the device yourself or SteelSeries will destroy it - no repairs. Unless SteelSeries changes to become more sustainable and environmentally friendly or will be forced to change by an EU-law which will hopefully come soon, SteelSeries lost at least one customer. I wish I researched about those replacement policies sooner - there are a lot of confused customers with malfunctioning products they had to destroy themselves.

Absolute scammers, stay away Absolute scammers in my book. 4th steelseries mouse where the mousewheel stops working after about a year. I try to get my warranty claim. They tell me to destroy it, I tell them I can't as I need it. So they tell me i can buy a new mouse and similar and then get the value refunded upon destruction of the old. Great! And then it isn't in stock, and they give me a deadline of a week, in which it is never in stock... And now we're back in the same loop with 3 different supporters telling me to destroy my mouse. This is completely against EU consumer right, and they don't care at all, they just draw out time and don't help what so ever... Scum

Customer Support = A+ The reviews below seem very one off or uninformed picky people. My experience was AMAZING. I've had razer, corsair and hyperx devices and the ONLY reason I choose SteelSeries outside of their quality is the customer support. They are usually very quick, helpful, and with my latest warranty experience, it's a little lengthy but super clear. The RMA coupon is something I'm not used to. Very happy with the microphone, headset and keyboard. Have yet to try their mice. Customer Support is an A+!

Low quality headset Have used a Steelseries Arctis 3 Wireless for four years. Its low quality quickly become apparent with use. Withinin a year the volume knob and the balance knob started to be loose, and have deterioted further since then. The gooseneck to the microphone broke at one place, without any excessive bending. The silk screen on the led power button was quickly worn off.

Really bad warranty respond Update: After my comment here on Trustpilot Steelseries took action and I have now received a new Headset for free. Due to a damaged Headset we have raised a warranty claim to Steelserie and have followed all their instructions in regards to the warranty procedure. Since 20.02.23 we did not have any response at all to our warrenty claim. Really bad Customer support and company policy.