Quick and efficient I've used the customer support at SteelSeries twice over the last month. While the products I am using have some goofy features to them (you HAVE to use their software), the customer support has been great. Always getting responded to promptly. I used them with questions regarding my order, and why certain features aren't working. Or weren't. They are now!

More than satisfied customer. I was wary of purchasing from steelseries due to the number of negative reviews. I purchased a set of steelseries pro wireless headphones (admitted over 18 months ago), there was a slight issue with a missing item and the customer service responded swiftly and sent a replacement. I was super impressed with the service and since purchased a second pair Arctis 7p. Happy customer.

None existent support Just wanted to share my recent ordeal with the SteelSeries Arctis Pro headset. Honestly, it's been a bit of a nightmare. The left earbud keeps lowering its volume and then it just cuts out entirely - not to mention this annoying beeping noise that comes and goes. I reached out to SteelSeries support hoping for a quick fix or maybe a replacement, but my ticket got auto-closed without any real help. It’s super frustrating not having a working headset and dealing with support that just doesn’t seem to care. For a headset that cost this much, I expected way better, both in product quality and customer service. If you’re considering the Arctis Pro, you might want to think twice unless you want to gamble with potential issues and lackluster support.

Short Shelf Life with Biggest Purchase I've had a number of headsets from SteelSeries in the past which I have enjoyed, but sadly my most recent has been disappointing. The Arctis Pro, which is close to their top of the line, seems to have a weak connection between the headband and the earpieces as the plastic cracked and caused the right earpiece to completely detach after ~8-10 months of use. I have had to hold it together since with hot glue as I consider what to replace it with.

I find that Steelseries has the best… I find that Steelseries has the best products as I was doing research and looking to make an upgrade to my headset. Customer service was also top-notch!