Quick and efficient I've used the customer support at SteelSeries twice over the last month. While the products I am using have some goofy features to them (you HAVE to use their software), the customer support has been great. Always getting responded to promptly. I used them with questions regarding my order, and why certain features aren't working. Or weren't. They are now!

Customer Support = A+ The reviews below seem very one off or uninformed picky people. My experience was AMAZING. I've had razer, corsair and hyperx devices and the ONLY reason I choose SteelSeries outside of their quality is the customer support. They are usually very quick, helpful, and with my latest warranty experience, it's a little lengthy but super clear. The RMA coupon is something I'm not used to. Very happy with the microphone, headset and keyboard. Have yet to try their mice. Customer Support is an A+!

Kind support, harsh replacement policies Support was very kind, but steel series policies for replacement are harsh and ecologically unacceptable: either you have to destroy the device yourself or SteelSeries will destroy it - no repairs. Unless SteelSeries changes to become more sustainable and environmentally friendly or will be forced to change by an EU-law which will hopefully come soon, SteelSeries lost at least one customer. I wish I researched about those replacement policies sooner - there are a lot of confused customers with malfunctioning products they had to destroy themselves.

bought a 60% steel series keyboard for… bought a 60% steel series keyboard for £145 as i thought money=quality however the keyboard broke within a month with only minimal use as i use a palm keyboard for gaming not a keyboard first lights started flickering then they went off then keyboard became a desk ornament i also made the mistake of buying the gaming earbuds for £60 and they broke within 2 months with only minimal use. Needless to say i was refunded by currys

Arctis Nova 3 My headphones keep disconnecting on their own and it is very annoying. Also, for some reason, I need to set them up over and over again. Lately, they have been making some horrible noise from time to time for no apparent reason, and it's very scary.