Customer Support = A+ The reviews below seem very one off or uninformed picky people. My experience was AMAZING. I've had razer, corsair and hyperx devices and the ONLY reason I choose SteelSeries outside of their quality is the customer support. They are usually very quick, helpful, and with my latest warranty experience, it's a little lengthy but super clear. The RMA coupon is something I'm not used to. Very happy with the microphone, headset and keyboard. Have yet to try their mice. Customer Support is an A+!

Warranty is thorough! Purchased my headset from a local Best Buy. Two days later I had some issues. I reached out to support through their bot and had a pretty quick experience! I'm confused with some of the reviews below, because my experience was actually simple. The support agent had some personality. Outside of 1 response that over 1 day, I was helped super quick. Their warranty instructions are LONG, but clear. I don't think enough to take a star away. I'd say this was a 4.5 experience. I've already received my replacement and they work great! Thank you SteelSeries! (Next time I'll buy from the site, sorry!)

Absolute scammers, stay away Absolute scammers in my book. 4th steelseries mouse where the mousewheel stops working after about a year. I try to get my warranty claim. They tell me to destroy it, I tell them I can't as I need it. So they tell me i can buy a new mouse and similar and then get the value refunded upon destruction of the old. Great! And then it isn't in stock, and they give me a deadline of a week, in which it is never in stock... And now we're back in the same loop with 3 different supporters telling me to destroy my mouse. This is completely against EU consumer right, and they don't care at all, they just draw out time and don't help what so ever... Scum

Quick and efficient I've used the customer support at SteelSeries twice over the last month. While the products I am using have some goofy features to them (you HAVE to use their software), the customer support has been great. Always getting responded to promptly. I used them with questions regarding my order, and why certain features aren't working. Or weren't. They are now!

The ol' runaround Don't bother trying to get Steelseries themselves to back their own products. If you can't resolve any issues related to purchased products with the retailer, you're screwed. Steelseries support made me jump through countless hoops with the promise that they would replace a Sensei Ten mouse which developed a defect within three months of purchase. After successfully completing all the steps, including uploading a valid proof of purchase, clear photos of the product from every imaginable angle etc., they just left me hanging for over a year, never once restocking their own product so I could actually get a replacement, until it finally got discontinued, at which point they simply closed my already approved RMA ticket without further comment. Ultimately I ended up getting my replacement from the retailer, who were being difficult at first (which is what prompted me to try my luck with Steelseries directly), but at the end of the day still nowhere near as difficult as the manufacturer. Thankfully we do have consumer protection laws in place here. I would not purchase another Steelseries product if that wasn't the case.