Customer Support = A+ The reviews below seem very one off or uninformed picky people. My experience was AMAZING. I've had razer, corsair and hyperx devices and the ONLY reason I choose SteelSeries outside of their quality is the customer support. They are usually very quick, helpful, and with my latest warranty experience, it's a little lengthy but super clear. The RMA coupon is something I'm not used to. Very happy with the microphone, headset and keyboard. Have yet to try their mice. Customer Support is an A+!

Short Shelf Life with Biggest Purchase I've had a number of headsets from SteelSeries in the past which I have enjoyed, but sadly my most recent has been disappointing. The Arctis Pro, which is close to their top of the line, seems to have a weak connection between the headband and the earpieces as the plastic cracked and caused the right earpiece to completely detach after ~8-10 months of use. I have had to hold it together since with hot glue as I consider what to replace it with.

The one star rating is too much. The one star rating is too much. I was supposed to receive my order today 17/04 between 08:45am-12:45pm, later on I go ant update saying that the delivery will be by the end of the day. Now at 07:00pm got another update saying that the delivery will be delayed one business day. You ruined my day as I missed a lot of other important stuff which I was supposed to do today.

Really bad warranty respond Update: After my comment here on Trustpilot Steelseries took action and I have now received a new Headset for free. Due to a damaged Headset we have raised a warranty claim to Steelserie and have followed all their instructions in regards to the warranty procedure. Since 20.02.23 we did not have any response at all to our warrenty claim. Really bad Customer support and company policy.

None existent support Just wanted to share my recent ordeal with the SteelSeries Arctis Pro headset. Honestly, it's been a bit of a nightmare. The left earbud keeps lowering its volume and then it just cuts out entirely - not to mention this annoying beeping noise that comes and goes. I reached out to SteelSeries support hoping for a quick fix or maybe a replacement, but my ticket got auto-closed without any real help. It’s super frustrating not having a working headset and dealing with support that just doesn’t seem to care. For a headset that cost this much, I expected way better, both in product quality and customer service. If you’re considering the Arctis Pro, you might want to think twice unless you want to gamble with potential issues and lackluster support.