Warranty is thorough! Purchased my headset from a local Best Buy. Two days later I had some issues. I reached out to support through their bot and had a pretty quick experience! I'm confused with some of the reviews below, because my experience was actually simple. The support agent had some personality. Outside of 1 response that over 1 day, I was helped super quick. Their warranty instructions are LONG, but clear. I don't think enough to take a star away. I'd say this was a 4.5 experience. I've already received my replacement and they work great! Thank you SteelSeries! (Next time I'll buy from the site, sorry!)

More than satisfied customer. I was wary of purchasing from steelseries due to the number of negative reviews. I purchased a set of steelseries pro wireless headphones (admitted over 18 months ago), there was a slight issue with a missing item and the customer service responded swiftly and sent a replacement. I was super impressed with the service and since purchased a second pair Arctis 7p. Happy customer.

I love the sound quality I love the sound quality. I was looking for headphones as a gift for my husband and after talking with friends and family was advised to buy your product. But I was worried if they would be comfortable on his head, as he wears them for long periods. Also he is a remote teacher so the microphone quality and the environmental noise cancellation feature are extremely important for his job. He is very satisfied with the drivers, specifically because they are automatically customized for each game that you are playing, as he is also a gamer. Overall absolutely love the product!

Arctis Nova 3 My headphones keep disconnecting on their own and it is very annoying. Also, for some reason, I need to set them up over and over again. Lately, they have been making some horrible noise from time to time for no apparent reason, and it's very scary.

None existent support Just wanted to share my recent ordeal with the SteelSeries Arctis Pro headset. Honestly, it's been a bit of a nightmare. The left earbud keeps lowering its volume and then it just cuts out entirely - not to mention this annoying beeping noise that comes and goes. I reached out to SteelSeries support hoping for a quick fix or maybe a replacement, but my ticket got auto-closed without any real help. It’s super frustrating not having a working headset and dealing with support that just doesn’t seem to care. For a headset that cost this much, I expected way better, both in product quality and customer service. If you’re considering the Arctis Pro, you might want to think twice unless you want to gamble with potential issues and lackluster support.