clean keyboard(easy fingerprints) I bought a keyboard from steelseries, not gonna lie it is a very comfortable experience typing on it, im typing on it now! the keyboard looks really clean when plugged and acts too dim when not active(-0.5), although it has beautiful features such as a volume scroll and a random button i forgot about, but it looks good, especially for what i need, last 2 things is the £60 price(-0.2) a little overpriced for its looks but not that much of a deal, and finally the fingerprint issues(-0.3) this annoys me more than the price and is annoying to clean, but its worth it since im not too lazy gaming yet. Overall a beautiful company with a good app. Just maybe more added to the app will help me a lot.

The ol' runaround Don't bother trying to get Steelseries themselves to back their own products. If you can't resolve any issues related to purchased products with the retailer, you're screwed. Steelseries support made me jump through countless hoops with the promise that they would replace a Sensei Ten mouse which developed a defect within three months of purchase. After successfully completing all the steps, including uploading a valid proof of purchase, clear photos of the product from every imaginable angle etc., they just left me hanging for over a year, never once restocking their own product so I could actually get a replacement, until it finally got discontinued, at which point they simply closed my already approved RMA ticket without further comment. Ultimately I ended up getting my replacement from the retailer, who were being difficult at first (which is what prompted me to try my luck with Steelseries directly), but at the end of the day still nowhere near as difficult as the manufacturer. Thankfully we do have consumer protection laws in place here. I would not purchase another Steelseries product if that wasn't the case.

More than satisfied customer. I was wary of purchasing from steelseries due to the number of negative reviews. I purchased a set of steelseries pro wireless headphones (admitted over 18 months ago), there was a slight issue with a missing item and the customer service responded swiftly and sent a replacement. I was super impressed with the service and since purchased a second pair Arctis 7p. Happy customer.

Absolute scammers, stay away Absolute scammers in my book. 4th steelseries mouse where the mousewheel stops working after about a year. I try to get my warranty claim. They tell me to destroy it, I tell them I can't as I need it. So they tell me i can buy a new mouse and similar and then get the value refunded upon destruction of the old. Great! And then it isn't in stock, and they give me a deadline of a week, in which it is never in stock... And now we're back in the same loop with 3 different supporters telling me to destroy my mouse. This is completely against EU consumer right, and they don't care at all, they just draw out time and don't help what so ever... Scum

High-Quality and Sturdy For ages, my headsets (from other companies) would only last a year or two and I'd have to routinely get a new one. Eventually, I got one from SteelSeries after reading some good things about their brand and it served me excellently for over half a decade. I got a newer model a few months ago (the Arctis Nova 1) to replace the now unusable headset and it not only costs around the same as the first but has clearly improved in every way possible. It's much more lightweight and there's a noticeable improvement in sound quality. They've also done away with the USB thingy and it now ships with an analog 3.5mm cable and an extension cord which proves very useful for my desktop. I'm very impressed with these two headsets and SteelSeries remain my go-to brand for headsets in the future. I recommended SteelSeries to a family member a few years back and he's still very much enjoying his headset (and he's not even a gamer!)