Warranty is thorough! Purchased my headset from a local Best Buy. Two days later I had some issues. I reached out to support through their bot and had a pretty quick experience! I'm confused with some of the reviews below, because my experience was actually simple. The support agent had some personality. Outside of 1 response that over 1 day, I was helped super quick. Their warranty instructions are LONG, but clear. I don't think enough to take a star away. I'd say this was a 4.5 experience. I've already received my replacement and they work great! Thank you SteelSeries! (Next time I'll buy from the site, sorry!)

Really bad warranty respond Update: After my comment here on Trustpilot Steelseries took action and I have now received a new Headset for free. Due to a damaged Headset we have raised a warranty claim to Steelserie and have followed all their instructions in regards to the warranty procedure. Since 20.02.23 we did not have any response at all to our warrenty claim. Really bad Customer support and company policy.

More than satisfied customer. I was wary of purchasing from steelseries due to the number of negative reviews. I purchased a set of steelseries pro wireless headphones (admitted over 18 months ago), there was a slight issue with a missing item and the customer service responded swiftly and sent a replacement. I was super impressed with the service and since purchased a second pair Arctis 7p. Happy customer.

Quick and efficient I've used the customer support at SteelSeries twice over the last month. While the products I am using have some goofy features to them (you HAVE to use their software), the customer support has been great. Always getting responded to promptly. I used them with questions regarding my order, and why certain features aren't working. Or weren't. They are now!

High-Quality and Sturdy For ages, my headsets (from other companies) would only last a year or two and I'd have to routinely get a new one. Eventually, I got one from SteelSeries after reading some good things about their brand and it served me excellently for over half a decade. I got a newer model a few months ago (the Arctis Nova 1) to replace the now unusable headset and it not only costs around the same as the first but has clearly improved in every way possible. It's much more lightweight and there's a noticeable improvement in sound quality. They've also done away with the USB thingy and it now ships with an analog 3.5mm cable and an extension cord which proves very useful for my desktop. I'm very impressed with these two headsets and SteelSeries remain my go-to brand for headsets in the future. I recommended SteelSeries to a family member a few years back and he's still very much enjoying his headset (and he's not even a gamer!)