Quick Solution Helped me fix my connectivity issues with my headset quickly! Thank you Steelseries

Warranty is thorough! Purchased my headset from a local Best Buy. Two days later I had some issues. I reached out to support through their bot and had a pretty quick experience! I'm confused with some of the reviews below, because my experience was actually simple. The support agent had some personality. Outside of 1 response that over 1 day, I was helped super quick. Their warranty instructions are LONG, but clear. I don't think enough to take a star away. I'd say this was a 4.5 experience. I've already received my replacement and they work great! Thank you SteelSeries! (Next time I'll buy from the site, sorry!)

I find that Steelseries has the best… I find that Steelseries has the best products as I was doing research and looking to make an upgrade to my headset. Customer service was also top-notch!

I love the sound quality I love the sound quality. I was looking for headphones as a gift for my husband and after talking with friends and family was advised to buy your product. But I was worried if they would be comfortable on his head, as he wears them for long periods. Also he is a remote teacher so the microphone quality and the environmental noise cancellation feature are extremely important for his job. He is very satisfied with the drivers, specifically because they are automatically customized for each game that you are playing, as he is also a gamer. Overall absolutely love the product!

Absolute scammers, stay away Absolute scammers in my book. 4th steelseries mouse where the mousewheel stops working after about a year. I try to get my warranty claim. They tell me to destroy it, I tell them I can't as I need it. So they tell me i can buy a new mouse and similar and then get the value refunded upon destruction of the old. Great! And then it isn't in stock, and they give me a deadline of a week, in which it is never in stock... And now we're back in the same loop with 3 different supporters telling me to destroy my mouse. This is completely against EU consumer right, and they don't care at all, they just draw out time and don't help what so ever... Scum