Quick and efficient I've used the customer support at SteelSeries twice over the last month. While the products I am using have some goofy features to them (you HAVE to use their software), the customer support has been great. Always getting responded to promptly. I used them with questions regarding my order, and why certain features aren't working. Or weren't. They are now!

The ol' runaround Don't bother trying to get Steelseries themselves to back their own products. If you can't resolve any issues related to purchased products with the retailer, you're screwed. Steelseries support made me jump through countless hoops with the promise that they would replace a Sensei Ten mouse which developed a defect within three months of purchase. After successfully completing all the steps, including uploading a valid proof of purchase, clear photos of the product from every imaginable angle etc., they just left me hanging for over a year, never once restocking their own product so I could actually get a replacement, until it finally got discontinued, at which point they simply closed my already approved RMA ticket without further comment. Ultimately I ended up getting my replacement from the retailer, who were being difficult at first (which is what prompted me to try my luck with Steelseries directly), but at the end of the day still nowhere near as difficult as the manufacturer. Thankfully we do have consumer protection laws in place here. I would not purchase another Steelseries product if that wasn't the case.

Kind support, harsh replacement policies Support was very kind, but steel series policies for replacement are harsh and ecologically unacceptable: either you have to destroy the device yourself or SteelSeries will destroy it - no repairs. Unless SteelSeries changes to become more sustainable and environmentally friendly or will be forced to change by an EU-law which will hopefully come soon, SteelSeries lost at least one customer. I wish I researched about those replacement policies sooner - there are a lot of confused customers with malfunctioning products they had to destroy themselves.

Customer Support = A+ The reviews below seem very one off or uninformed picky people. My experience was AMAZING. I've had razer, corsair and hyperx devices and the ONLY reason I choose SteelSeries outside of their quality is the customer support. They are usually very quick, helpful, and with my latest warranty experience, it's a little lengthy but super clear. The RMA coupon is something I'm not used to. Very happy with the microphone, headset and keyboard. Have yet to try their mice. Customer Support is an A+!

The one star rating is too much. The one star rating is too much. I was supposed to receive my order today 17/04 between 08:45am-12:45pm, later on I go ant update saying that the delivery will be by the end of the day. Now at 07:00pm got another update saying that the delivery will be delayed one business day. You ruined my day as I missed a lot of other important stuff which I was supposed to do today.