Scammers Scammers. I signed up for a SIM card for my kid's xplora watch. Now I can't cancel the subscription. Customer service doesn't respond. Nowhere on the confusing web of various webpages is there an option to cancel: scam!

Device not working First watch (X5) stopped working within a week. The second one (X6 - a replacement) doesn’t seem to accept or receive calls. No explanation why. SIM card is firm as I can use it on my phone. Customer services communication back and forth takes a long time.

Terrible customer service Bought Xplora6 for my daughter's Christmas present. Set watch up, as instructed, nothing worked. Was told by customer service that needed a new SIM card. This arrived, but did not resolve the issue. Tried to reach customer service again, several times, heard nothing from them, except a general 'thanks for your email' in German. Having read the other reviews on here, I now see that I am not the only one experiencing this. Terrible service.

worst customer experience ever Unfortunately there is no way to give 0 stars. Absolute worst customer experience ever. No one gets back to you, the watch needed to be replaced three times and we waited weeks and months for it without getting any reply. Never again. 0/10.

We bought my daughter who is 11 a… We bought my daughter who is 11 a XPLORA Kidzi this watch to help keep a track of her now she can walk home from school alone. The software for the watch was fine and easy enough to use but it just looks so babyish. My 11 year old wouldn’t use it. It’s much for appropriate for my 5 year old however he doesn’t need to make calls or send messages at his age. I think the product would look better if it was more streamlined and there were a wider variety of colours. Overall the company were very friendly and helpful to deal with.