Scammers Scammers. I signed up for a SIM card for my kid's xplora watch. Now I can't cancel the subscription. Customer service doesn't respond. Nowhere on the confusing web of various webpages is there an option to cancel: scam!

My daughters Xplora X6 play My daughter is 4 years old and absolutely loves her Xplora X6 play watch. It is easy for her to use and we control her contacts and messages which gives great security for us. My daughter wears her watch every day, she’s love that she can play games, take photos and send voice notes which is all controlled by an app on my phone, We also like the fact we can track the watch that’s very reassuring for us we highly recommend this watch.

Device not working First watch (X5) stopped working within a week. The second one (X6 - a replacement) doesn’t seem to accept or receive calls. No explanation why. SIM card is firm as I can use it on my phone. Customer services communication back and forth takes a long time.

Terrible customer service Bought Xplora6 for my daughter's Christmas present. Set watch up, as instructed, nothing worked. Was told by customer service that needed a new SIM card. This arrived, but did not resolve the issue. Tried to reach customer service again, several times, heard nothing from them, except a general 'thanks for your email' in German. Having read the other reviews on here, I now see that I am not the only one experiencing this. Terrible service.

Dreadful Dreadful. Paid 150 euro for a watch with such limited capabilities that it is practically useless. My 10 year old’s enthusiasm soon waned as the ability to communicate (ie calls and texts) is so restricted that the whole exercise is pointless. I’ve found that I’ve regularly had to re-register the watch on my phone as it seems to forget it. Currently it won’t even let me reset my account or register the watch again so I’m in limbo. I’d seriously recommend you avoid this very basic and seriously overpriced watch.