Device not working First watch (X5) stopped working within a week. The second one (X6 - a replacement) doesn’t seem to accept or receive calls. No explanation why. SIM card is firm as I can use it on my phone. Customer services communication back and forth takes a long time.

Utter scam of a company Utter scam of a company. Set up process highly convoluted and contradictory. No way to speak to a human. Just a rubbish bot. Watch wouldn’t activate, then once finally activated it couldn’t send/receive. I’m putting it in the bin. I’m highly suspicious of the positive reviews based on my experience.

Never again. Worst customer service and useless watch If you’d like a watch for your children to see where they are when they are out, go elsewhere. The watch always takes ages to show the live location, by the time it refreshes, the location is already dated. This morning the location is showing my child 400 kms away!!! Note to Xplora: please don’t bother replying to this review telling me how I can report the lack of accuracy… I know that too. The customer service will take longer than a week to get back to you and when they do they refer you to their website for their Frequent Q&A. Really? Absolutely impossible to use phone or live chat, unless live chat with their bolt. NEVER AGAIN!!!

Not a bad word to say... We have dealt with this company on two seperate occasions and they have always been really helpful, friendly and knowledgeable. My daughter has two of their watches and she loves them, their product are robust and eye-catching along with being user friendly and reliable, I highly recommend them for children that are too young for phones.

Terrible customer service Bought Xplora6 for my daughter's Christmas present. Set watch up, as instructed, nothing worked. Was told by customer service that needed a new SIM card. This arrived, but did not resolve the issue. Tried to reach customer service again, several times, heard nothing from them, except a general 'thanks for your email' in German. Having read the other reviews on here, I now see that I am not the only one experiencing this. Terrible service.