Utter scam of a company Utter scam of a company. Set up process highly convoluted and contradictory. No way to speak to a human. Just a rubbish bot. Watch wouldn’t activate, then once finally activated it couldn’t send/receive. I’m putting it in the bin. I’m highly suspicious of the positive reviews based on my experience.

I got this for my son who’s out all the… I got this for my son who’s out all the time and wants more independence so with this handy watch I can track him with and have a peace of mind at the same time as him enjoying himself it’s user friendly and has games and allsorts on it which he loves

Great watch, great value We bought an Xplora Xmove for our son a while ago as we wanted something not too expensive but with good features. The watch itself seemed to me to be really clunky and big on his tiny wrist, but it didnt bother him in any way and he wore it with no issues. The only slight problem we’ve experienced with the watch was that it seems to disconnect from the app sometimes and didn’t reconnect automatically. We have to manually reconnect it at those times in order to see the steps/movement on the app. I haven’t had to contact customer service so can’t comment on that side of things.

Scammers Scammers. I signed up for a SIM card for my kid's xplora watch. Now I can't cancel the subscription. Customer service doesn't respond. Nowhere on the confusing web of various webpages is there an option to cancel: scam!

Terrible customer service Bought Xplora6 for my daughter's Christmas present. Set watch up, as instructed, nothing worked. Was told by customer service that needed a new SIM card. This arrived, but did not resolve the issue. Tried to reach customer service again, several times, heard nothing from them, except a general 'thanks for your email' in German. Having read the other reviews on here, I now see that I am not the only one experiencing this. Terrible service.