Never again. Worst customer service and useless watch If you’d like a watch for your children to see where they are when they are out, go elsewhere. The watch always takes ages to show the live location, by the time it refreshes, the location is already dated. This morning the location is showing my child 400 kms away!!! Note to Xplora: please don’t bother replying to this review telling me how I can report the lack of accuracy… I know that too. The customer service will take longer than a week to get back to you and when they do they refer you to their website for their Frequent Q&A. Really? Absolutely impossible to use phone or live chat, unless live chat with their bolt. NEVER AGAIN!!!

Not a bad word to say... We have dealt with this company on two seperate occasions and they have always been really helpful, friendly and knowledgeable. My daughter has two of their watches and she loves them, their product are robust and eye-catching along with being user friendly and reliable, I highly recommend them for children that are too young for phones.

A complete nightmare A complete nightmare. Watch that does not even track. Absolutely no customer service. Hugely regret buying this for our daughter

Utter scam of a company Utter scam of a company. Set up process highly convoluted and contradictory. No way to speak to a human. Just a rubbish bot. Watch wouldn’t activate, then once finally activated it couldn’t send/receive. I’m putting it in the bin. I’m highly suspicious of the positive reviews based on my experience.

worst customer experience ever Unfortunately there is no way to give 0 stars. Absolute worst customer experience ever. No one gets back to you, the watch needed to be replaced three times and we waited weeks and months for it without getting any reply. Never again. 0/10.