do not buy from Bosma Regarding their Aegis product: In the two years I had it, it failed 3 times. The final time it failed it was out of warranty, but thankfully my credit card's extended warranty coverage reimbursed me for the cost. The keypad/fingerprint reader did not work more than 50% of the time. Furthermore, if you need tech support, it is nearly impossible to reach someone live, and there is not even a voice mail box.

2 day shipping - Big NO! 2 day shipping was using the USPS. We received in 5 business days. Camera is our 2nd one. The first unit is fine however the 2nd shows a pink coloration to all live and recorded video. Adjusted all settings nothing makes the pink go away? Also this second unit refuses to find door contacts. When I emailed for a tracking number on late shipping I received a snarky email in reply. I will ask for a replacement unit. Not optimistic about the outcome...

The product works great once installed The product works great once installed. Installation is kind of a nightmare, not Bosma's fault specifically, but more the nature of the beast being one size fits all. Very frustrating. Once installed it is a super product, works every time. App is very good, my daughter and wife can use it easily. Will work very well for vendors. I have no sense of longevity yet, but is on high end reliability so far of the home automation genre.

Ordering was easy Ordering was easy, Questions and concerns were handled professionally. Shipping was timely. Products were as described.

Good Customer Service, Shipping Dept. should double check orders I initially received incorrect item, but once I contacted Customer Service, the correct item was sent promptly. Upon receipt of correct item, it was very easy to setup and use the Gateway. There was something I found strange though, there was no paperwork, item packaging or anything in the shipping envelope except the Gateway itself. Luckily it was very easy to search the internet and find what I needed to get the Gateway up and running. So the no paperwork, box issue is the only reason for the 4 star review. The Gateway has worked flawlessly ever since I hooked it up. 2 thumbs up and high five!