I ordered a Dimplex Electric fireplace… I ordered a Dimplex Electric fireplace almost 2 weeks ago and have heard nothing from this company. They have already charged my card. I've emailed and left messages with no response. Chelsea Shover

I ordered the summerset grill I ordered the summerset grill, received it so quickly and it was exactly as it was described on the site. What can I say more? Iam extremely happy !!! Let's make some tasty hot doggs now ^^

Love our new grill I purchased a Blaze grill recently. It took about 3 weeks or so to arrive. I have used it about 3 times already and my family loves it! Being able to have family time outdoors has been a blessing. Thank you! Joe

Negative stars is more accurate If I could give zero stars or negative stars I would. Ordered a piece to fix my grill almost two months ago. Klarna was the "secure" payment service and informed me I wouldn't be charged until my item shipped. Two weeks after ordering I noticed a charge. I figured that meant my item shipped and I could either expect to see it soon or would have heard some communication from flames depot with a tracking number or something. I have heard nothing and even caled/left multiple voicemails and even filled out there website email communication form and nothing. As far as I'm concerned they have stolen my money. See profile screen shot for "receipt" of something never sent to me.

Prices are really reasonable Prices are really reasonable. Outstanding client service My purchase has exceeded my expectations. It was just what I was looking for and arrived promptly. I would strongly advise doing business with this firm.