Well it since 0 stars is unavailable… Well it since 0 stars is unavailable I’ll do 1 star.. I sure wish I would have read reviews before ordering. I have called emailed texted and no response. I ordered a primo kamado and would sure like to use it. I sent messages to cancel the order and want to go elsewhere but I don’t want to do that until I confirm cancellation or that they can actually ship my grill. Did I just get scammed?

Flames Depot provided excellent… Flames Depot provided excellent customer service while they helped me get an amazing product. Would definitely buy from these guys again!

Great experience Great experience! Product shipped fast and arrived as expected. Would purchase from them again!

Negative stars is more accurate If I could give zero stars or negative stars I would. Ordered a piece to fix my grill almost two months ago. Klarna was the "secure" payment service and informed me I wouldn't be charged until my item shipped. Two weeks after ordering I noticed a charge. I figured that meant my item shipped and I could either expect to see it soon or would have heard some communication from flames depot with a tracking number or something. I have heard nothing and even caled/left multiple voicemails and even filled out there website email communication form and nothing. As far as I'm concerned they have stolen my money. See profile screen shot for "receipt" of something never sent to me.

I ordered a Dimplex Electric fireplace… I ordered a Dimplex Electric fireplace almost 2 weeks ago and have heard nothing from this company. They have already charged my card. I've emailed and left messages with no response. Chelsea Shover