I want to appreciate the customer… I want to appreciate the customer service I received in the beginning but the ghosting since then has left me more than disappointed. Ordered a product in Oct. 2021 and was told 4-6 weeks. Have followed up multiple times since then asking about status with no response. I see their website now says every pending order has been refunded but that is not the case with me. Trying everything I can think of to get someone to respond before reporting the charge as fraud to my bank.

We love our outdoor grill! We love our outdoor grill!! I think some family members will be ordering soon. I highly recommended you!

I ordered a Dimplex Electric fireplace… I ordered a Dimplex Electric fireplace almost 2 weeks ago and have heard nothing from this company. They have already charged my card. I've emailed and left messages with no response. Chelsea Shover

I ordered a Dimplex Revillusion on Nov… I ordered a Dimplex Revillusion on Nov .13 2021...they took payment by Credit Card.Its now Dec.14th 2021 no fireplace ,they refuse to correspond with me...I have initiated a claim with Safe buy.Colt Harwell refuses to answer any emails or phone calls.Goung to call Better Business Bureau.Looking into legal rights now...DO NOT BUY FROM THIS COMPANY.. They responded they disclosed issues before they took payment.That is a blatant lie.thet never did.,very poor company stay clear...

Flames Depot cancelled my order I ordered an Outdoor Greatrooms fire pit. The price was 10% off retail. I called and spoke with the representative who confirmed "they have 7 units in their warehouse." They do not accept credit cards, which should have been a big red flag. Payment was through Affirm. A week later, I get an email that the order was cancelled, the product not available. Don't waste your time.