I want to appreciate the customer… I want to appreciate the customer service I received in the beginning but the ghosting since then has left me more than disappointed. Ordered a product in Oct. 2021 and was told 4-6 weeks. Have followed up multiple times since then asking about status with no response. I see their website now says every pending order has been refunded but that is not the case with me. Trying everything I can think of to get someone to respond before reporting the charge as fraud to my bank.

Great experience Great experience! Product shipped fast and arrived as expected. Would purchase from them again!

Negative stars is more accurate If I could give zero stars or negative stars I would. Ordered a piece to fix my grill almost two months ago. Klarna was the "secure" payment service and informed me I wouldn't be charged until my item shipped. Two weeks after ordering I noticed a charge. I figured that meant my item shipped and I could either expect to see it soon or would have heard some communication from flames depot with a tracking number or something. I have heard nothing and even caled/left multiple voicemails and even filled out there website email communication form and nothing. As far as I'm concerned they have stolen my money. See profile screen shot for "receipt" of something never sent to me.

Beware!!! On 11/10/2021 I ordered a Dimplex Christina Buildrite Electric Mantel Package paying $2,184.05. Their response to my previous one star review was that someone would be in contact with me shortly. There has been no contact. I attempted to contact them; I requested my money back. There has been no communication and no money returned.

Owner has dropped off the face of the earth with my $$$ Ordered a power burner from this retailer and they processed my PayPal payment almost immediately. Was informed item was in stock and would be processed and shipped soon. Weeks went by and I don't have my item and it is impossible to reach the seller via phone, email, chat or text. I'm questioning the legitimacy of this site and initiated a dispute through PayPal! The site says the owner is an Air Force veteran and contains a dozen reviews from Trust Pilot which appear legit but there is a very recent 1 star rating which also describes problems with communication with the seller. I am a retired USAF veteran and I sincerely hope the seller, my brother in arms, is not running a scam site! If I receive my merchandise soon or I find out this was simply a misunderstanding, I'll adjust my review/rating accordingly. Until then I'd advise to stay clear from Flames Depot! I hope I'm wrong...