Great experience Great experience! Product shipped fast and arrived as expected. Would purchase from them again!

I ordered a Dimplex Revillusion on Nov… I ordered a Dimplex Revillusion on Nov .13 2021...they took payment by Credit Card.Its now Dec.14th 2021 no fireplace ,they refuse to correspond with me...I have initiated a claim with Safe buy.Colt Harwell refuses to answer any emails or phone calls.Goung to call Better Business Bureau.Looking into legal rights now...DO NOT BUY FROM THIS COMPANY.. They responded they disclosed issues before they took payment.That is a blatant lie.thet never did.,very poor company stay clear...

Great Leadership and customer engagement There were shipping and delivery delays and the company was great about working through the logistics issues, there are probably many due to COVID, but they communicated with me, was transparent, and got the product to me!

I want to appreciate the customer… I want to appreciate the customer service I received in the beginning but the ghosting since then has left me more than disappointed. Ordered a product in Oct. 2021 and was told 4-6 weeks. Have followed up multiple times since then asking about status with no response. I see their website now says every pending order has been refunded but that is not the case with me. Trying everything I can think of to get someone to respond before reporting the charge as fraud to my bank.

I ordered a Dimplex Electric fireplace… I ordered a Dimplex Electric fireplace almost 2 weeks ago and have heard nothing from this company. They have already charged my card. I've emailed and left messages with no response. Chelsea Shover