Love our new grill I purchased a Blaze grill recently. It took about 3 weeks or so to arrive. I have used it about 3 times already and my family loves it! Being able to have family time outdoors has been a blessing. Thank you! Joe

Flames Depot cancelled my order I ordered an Outdoor Greatrooms fire pit. The price was 10% off retail. I called and spoke with the representative who confirmed "they have 7 units in their warehouse." They do not accept credit cards, which should have been a big red flag. Payment was through Affirm. A week later, I get an email that the order was cancelled, the product not available. Don't waste your time.

Well it since 0 stars is unavailable… Well it since 0 stars is unavailable I’ll do 1 star.. I sure wish I would have read reviews before ordering. I have called emailed texted and no response. I ordered a primo kamado and would sure like to use it. I sent messages to cancel the order and want to go elsewhere but I don’t want to do that until I confirm cancellation or that they can actually ship my grill. Did I just get scammed?

I ordered a Dimplex Revillusion on Nov… I ordered a Dimplex Revillusion on Nov .13 2021...they took payment by Credit Card.Its now Dec.14th 2021 no fireplace ,they refuse to correspond with me...I have initiated a claim with Safe buy.Colt Harwell refuses to answer any emails or phone calls.Goung to call Better Business Bureau.Looking into legal rights now...DO NOT BUY FROM THIS COMPANY.. They responded they disclosed issues before they took payment.That is a blatant lie.thet never did.,very poor company stay clear...

I ordered a Dimplex Electric fireplace… I ordered a Dimplex Electric fireplace almost 2 weeks ago and have heard nothing from this company. They have already charged my card. I've emailed and left messages with no response. Chelsea Shover