Flames Depot provided excellent… Flames Depot provided excellent customer service while they helped me get an amazing product. Would definitely buy from these guys again!

Great Leadership and customer engagement There were shipping and delivery delays and the company was great about working through the logistics issues, there are probably many due to COVID, but they communicated with me, was transparent, and got the product to me!

Negative stars is more accurate If I could give zero stars or negative stars I would. Ordered a piece to fix my grill almost two months ago. Klarna was the "secure" payment service and informed me I wouldn't be charged until my item shipped. Two weeks after ordering I noticed a charge. I figured that meant my item shipped and I could either expect to see it soon or would have heard some communication from flames depot with a tracking number or something. I have heard nothing and even caled/left multiple voicemails and even filled out there website email communication form and nothing. As far as I'm concerned they have stolen my money. See profile screen shot for "receipt" of something never sent to me.

Well it since 0 stars is unavailable… Well it since 0 stars is unavailable I’ll do 1 star.. I sure wish I would have read reviews before ordering. I have called emailed texted and no response. I ordered a primo kamado and would sure like to use it. I sent messages to cancel the order and want to go elsewhere but I don’t want to do that until I confirm cancellation or that they can actually ship my grill. Did I just get scammed?

Beware!!! On 11/10/2021 I ordered a Dimplex Christina Buildrite Electric Mantel Package paying $2,184.05. Their response to my previous one star review was that someone would be in contact with me shortly. There has been no contact. I attempted to contact them; I requested my money back. There has been no communication and no money returned.