Great Leadership and customer engagement There were shipping and delivery delays and the company was great about working through the logistics issues, there are probably many due to COVID, but they communicated with me, was transparent, and got the product to me!

Flames Depot provided excellent… Flames Depot provided excellent customer service while they helped me get an amazing product. Would definitely buy from these guys again!

Great Price - No Communication Ordered a griddle June 29th (Order #341313) and have heard nothing from the company since the initial email confirmation. Have emailed a number of times with no response. Trying to determine if item is delayed or not available so that I can find a new vendor if necessary. Posting to this website as emailing the company has proven fruitless to date.

I ordered a Dimplex Electric fireplace… I ordered a Dimplex Electric fireplace almost 2 weeks ago and have heard nothing from this company. They have already charged my card. I've emailed and left messages with no response. Chelsea Shover

Top Notch Service! The customer service at Flames Depot is top notch. Colt was super helpful and great to work with. In fact he actually followed up with me several months after the sale to see how I liked my product. On top of the great service they had the best price as well. Would definitely recommend Flames Depot!