SIM Card didn't work, haven't received response from company My rental SIM card didn't work in my phone. When I tried to call, the office was closed - the time difference made reaching the office almost impossible. When I emailed, it took a very long time to receive a response, and the response was not helpful. I have not received any response to my request for a refund, since the card did not work. After the first response, which asked that I let them know whether their suggestions worked, I never heard from them again. I am very dissatisfied.

We were told that we just need to plug… We were told that we just need to plug in the sim card and everything will work . That was not exactly how it happened. We needed several calls to customer service until everything worked. They were very helpful but it was a frustrating experience not having the service we were promised at the right time.

Overall Very good Overall Very good. However, both SIM Cards did not work "out of the box" and required several calls to customer service to properly activate in order to work properly. Secondly, when trying to reach customer service multiple calls were required and regardless of the day, or time of day, it was nearly impossible to get someone to pick up. Additionally, their on-line chat NEVER worked. Once you did get someone on the phone, the problem was quickly resolved.

Great Expereince! Great Service! Great Company My wife and I flew to Vancouver for half a week on our way to our honeymoon in Hawaii. Amigo's SIM card was incredible! Once we got it installed, it worked beautifully. Even when I had an issue with the initial install (due to my phone, not the SIM), the Amigo staff was extremely helpful and got me set up. I recommend this wonderful company for all of your mobile travel needs.

We rented Amigo cell phones because we … We rented Amigo cell phones because we did not want to risk losing our phones. Amigo phones worked like a charm. We inputted the guide's number along with the hotel's and friends and relatives. Returning them via the supplied box was a snap. Already recommended Amigo to a few people.