It was a problem picking up the phone… It was a problem picking up the phone and dropping it off. MS. Nourallah works from her home and has limited hours of availability. I work and have limited hours of availability. The other LA pick-up is at quite a distance so not an option. Next time, I will probably pay you for shipping or arrange with a company that allows me to pick up at the airport in Tel Aviv. Last year, the person I dealt with was much more flexible in his times

Horrible experience Horrible experience, We we in Europe the data very slow , My husbands SIM card did not allow phone calls , we were unable to call the amigo off in New York to have them work through the phone network problem , we even emailed them from the amigo website to try to get them to correct the problem. We received no response, no phone call or return email. Upon returning the SIM cards to the office I mentioned that one of the cards was unusable to make phone calls and the data was horrible (took forever for things to download) the person in the office did not offer any refund compensation . I will not use them again .!

Great Expereince! Great Service! Great Company My wife and I flew to Vancouver for half a week on our way to our honeymoon in Hawaii. Amigo's SIM card was incredible! Once we got it installed, it worked beautifully. Even when I had an issue with the initial install (due to my phone, not the SIM), the Amigo staff was extremely helpful and got me set up. I recommend this wonderful company for all of your mobile travel needs.

poor implementation My phone was not connected on the correct date. I stayed without communication for 4 days, until I received an e-mail stating that I should have returned the phone one day before arriving at my destination. The response was not apologetic, but curt and short to shut off and turn on the unit again. I should not be charged at all, for the inconvenience. I gave the number to a pharmacy for a large order of medicine, and they did not contact me since the phone was not operating. I had to redo the whole search in a different city, since by the time the phone was working, I was somewhere away from the original location.

Total disaster I ordered phone from AmigoUS for my wife for her trip to Israel based on good experience my daughter had for similar circumstances. This time around it was real disaster from the very start. Phone I got was epic old in any dimension and had “bug” in it. So, it took real afford to figure it out and reprogram it. It seemed working but to check it you need to be in place/Israel and over there it (phone) was DEAD on arrival for reason I would never know (battery or charger or … who cares now). I contacted customer service and was surprised how nice and willing to help was person I spoke with but with all his efforts it did not work out. I would never again use this phone rental service and would not recommend it to anyone.