SIM Card didn't work, haven't received response from company My rental SIM card didn't work in my phone. When I tried to call, the office was closed - the time difference made reaching the office almost impossible. When I emailed, it took a very long time to receive a response, and the response was not helpful. I have not received any response to my request for a refund, since the card did not work. After the first response, which asked that I let them know whether their suggestions worked, I never heard from them again. I am very dissatisfied.

I've used Amigo's services multiple… I've used Amigo's services multiple times and in multiple countries. Each experience has been wonderful! This past time I had to make a last minute international trip (I found out that I had to travel 3000 miles with less than 24 hours notice!) and Amigo was able to get me set up with a phone and SIM card really quickly. If your traveling, you've got to go with Amigo!

The service was fine, the phone,not so. The service was fine, but the flip phone was not only old (I expected that) it was crude and not intuitive. too many steps to input a new contact, for example. Couldn't figure out how to set an alarm , and more such issues. I've rented such phones elsewhere in previous years, and the software was much better.

poor implementation My phone was not connected on the correct date. I stayed without communication for 4 days, until I received an e-mail stating that I should have returned the phone one day before arriving at my destination. The response was not apologetic, but curt and short to shut off and turn on the unit again. I should not be charged at all, for the inconvenience. I gave the number to a pharmacy for a large order of medicine, and they did not contact me since the phone was not operating. I had to redo the whole search in a different city, since by the time the phone was working, I was somewhere away from the original location.

Horrible experience Horrible experience, We we in Europe the data very slow , My husbands SIM card did not allow phone calls , we were unable to call the amigo off in New York to have them work through the phone network problem , we even emailed them from the amigo website to try to get them to correct the problem. We received no response, no phone call or return email. Upon returning the SIM cards to the office I mentioned that one of the cards was unusable to make phone calls and the data was horrible (took forever for things to download) the person in the office did not offer any refund compensation . I will not use them again .!