poor implementation My phone was not connected on the correct date. I stayed without communication for 4 days, until I received an e-mail stating that I should have returned the phone one day before arriving at my destination. The response was not apologetic, but curt and short to shut off and turn on the unit again. I should not be charged at all, for the inconvenience. I gave the number to a pharmacy for a large order of medicine, and they did not contact me since the phone was not operating. I had to redo the whole search in a different city, since by the time the phone was working, I was somewhere away from the original location.

Overall Very good Overall Very good. However, both SIM Cards did not work "out of the box" and required several calls to customer service to properly activate in order to work properly. Secondly, when trying to reach customer service multiple calls were required and regardless of the day, or time of day, it was nearly impossible to get someone to pick up. Additionally, their on-line chat NEVER worked. Once you did get someone on the phone, the problem was quickly resolved.

SIM Card didn't work, haven't received response from company My rental SIM card didn't work in my phone. When I tried to call, the office was closed - the time difference made reaching the office almost impossible. When I emailed, it took a very long time to receive a response, and the response was not helpful. I have not received any response to my request for a refund, since the card did not work. After the first response, which asked that I let them know whether their suggestions worked, I never heard from them again. I am very dissatisfied.

I've used Amigo's services multiple… I've used Amigo's services multiple times and in multiple countries. Each experience has been wonderful! This past time I had to make a last minute international trip (I found out that I had to travel 3000 miles with less than 24 hours notice!) and Amigo was able to get me set up with a phone and SIM card really quickly. If your traveling, you've got to go with Amigo!

My experience I found that the wifi device option is not really practical as the power is drained very quickly when it's used in the manner of piggy backing off your existing phone. I would recommend either renting an actual separate phone or a sim card for an unclocked phone.