Horrible experience Horrible experience, We we in Europe the data very slow , My husbands SIM card did not allow phone calls , we were unable to call the amigo off in New York to have them work through the phone network problem , we even emailed them from the amigo website to try to get them to correct the problem. We received no response, no phone call or return email. Upon returning the SIM cards to the office I mentioned that one of the cards was unusable to make phone calls and the data was horrible (took forever for things to download) the person in the office did not offer any refund compensation . I will not use them again .!

Very good service, but old phones The service is very good, the phone arrives on time and has all the accessories, but it's about time the company upgraded the phones, as they look pretty funny and don't have all the latest options. You have to go back in time to remember how to use the old Blackberry. If you choose to rent a Sim card only, you have to make sure your phone is unlocked, which will cost you $30-50, and will make this option not so attractive.

It was a problem picking up the phone… It was a problem picking up the phone and dropping it off. MS. Nourallah works from her home and has limited hours of availability. I work and have limited hours of availability. The other LA pick-up is at quite a distance so not an option. Next time, I will probably pay you for shipping or arrange with a company that allows me to pick up at the airport in Tel Aviv. Last year, the person I dealt with was much more flexible in his times

Great Service I have used Amigo phones two or three times in the last few years. The customer service reps have always been helpful, knowledgeable and friendly. The service is great in that we are given a US number (free calls) and an Israeli number (free for the traveler making in country calls). I haven't shopped the prices but I believe they are quite reasonable. The SIM card arrived in time for the trip. During my son's trip last month, he was blocked for some reason from using the phone and could not communicate except for What's App. I called customer service in Atlanta and they identified the problem and within minutes the phone was working. Great job!!

My experience I found that the wifi device option is not really practical as the power is drained very quickly when it's used in the manner of piggy backing off your existing phone. I would recommend either renting an actual separate phone or a sim card for an unclocked phone.