SIM Card didn't work, haven't received response from company My rental SIM card didn't work in my phone. When I tried to call, the office was closed - the time difference made reaching the office almost impossible. When I emailed, it took a very long time to receive a response, and the response was not helpful. I have not received any response to my request for a refund, since the card did not work. After the first response, which asked that I let them know whether their suggestions worked, I never heard from them again. I am very dissatisfied.

Awesome Company!! I've used Amigo U.S. twice, they're fantastic! The phone gets to you early, instructions are clear, everything super convenient. Customer service is easy to reach and helpful, if needed. I definitely recommend using them for your next trip!

Overall Very good Overall Very good. However, both SIM Cards did not work "out of the box" and required several calls to customer service to properly activate in order to work properly. Secondly, when trying to reach customer service multiple calls were required and regardless of the day, or time of day, it was nearly impossible to get someone to pick up. Additionally, their on-line chat NEVER worked. Once you did get someone on the phone, the problem was quickly resolved.

Horrible company. Horrible company. I ordered a cover for my Samsung galaxy z flip 3. They took my money, but never sent the cover. I have written 4 e-mails asking about the cover, but they don't reply at all. I am never buying anything there again, might as well throw the money out of the window. 😡😡

The service was fine, the phone,not so. The service was fine, but the flip phone was not only old (I expected that) it was crude and not intuitive. too many steps to input a new contact, for example. Couldn't figure out how to set an alarm , and more such issues. I've rented such phones elsewhere in previous years, and the software was much better.