Very poor customer service. Quite possibly the worst customer service that I have ever experienced. I am certain that the same individual answers the phone for: 1-866-957-0761. The man sounds as if he is reading from a script which he cannot deviate from to answer customer questions, issues or complaints. He is also slow with responses and unable to help in any way. I decided to have my new Blackberry Priv returned back to Blackberry. They are lacking in customer service and I will go elsewhere with my business.

Terrible technical support Terrible technical support. I am using BB for 10 years and the first time I had to talk with the Technical support they simply can't solve my problem. Waiting for a new phone for more than a month and they are making me pay for a new phone even though the problem was under the warranty. They said I had a small crack on the screen so they have to charge for the entire phone. The phone was working for 9 months with that small crack and the biggest problem wasn't related with the crack.

Worst ever experience, they are unethical, unprofessional and impractical One of the worst experience, whether it is quality of product or the services offered. They sold me shoes worth 5000 bucks and condition of one show is fine and other one has come up with cracks within 2 hours. They don't even have sense to at least talk to customer even after writing a lot of mails. without understanding the problem they are simply denying that we cannot replace your product. Only reason that 30 days have passed from purchase even though product has not been used. Highly disappointed from Blackberry as a brand, sorry would rephrase "not better than roadside vendors" I would make sure that i do not buy even a single product from this company ever and neither would let anyone in my knowledge buy it. Worst ever experience, they are unethical, unprofessional and impractical people running this company.

Loving my BlackBerry Passport I have yet used different phones and switched from my BlackBerry Z10 to a Passport in October and I'm loving it, I wouldn't want any other phone, there's no better OS than OS10 for messaging and surfing and the Passport battery is durable so that I don't need to charge daily. Thanks BlackBerry for releasing such a great device!

Service I've been with blackberry for 5 years and have to say there service is just fantastic and siobhan masson could not be more helpful with any issues i may have she's just brilliant getting back to me and rian is such a lovely chap to deal with