Incompetent CSR wouldn't honor valid Kohls Cash Kohls kept sending me emails about my Kohls Cash expiring on 4/21/24. Well ON 4/21/24 I decided to use it online except it said I had no Kohls Cash. So I reached out on their official Facebook chat and kohls website. They told me I didn’t have any. I sent screenshots showing the email showing “Your Kohls Cash may be expiring as soon as April 21, 2024.” I received ANOTHER email AFTER the chat agents told me I don’t have any kohls cash saying I DID have kohls cash “just waiting to be spent”!! -Redeem it in store $ online through Apr 21. Once again I sent screenshots showing this came AFTER they’re telling me I don’t have any. ABBY was particularly stubborn on the date issue telling me “The wording does not reflect 4/21 as the expiration date.” What in the world does “Redeem it in store $ online through Apr 21.” mean then???? I repeatedly requested escalation to a manager which she refused and stopped responding to my chat. Useless, Incompetent and a RIP OFF!!!

Very disappointed Very disappointed. I used a Khol's gift card on my purchase and ended up retuning the item. I asked the customer service representative if I should receive a merch card or how do I get my money back and she replied all the money would be placed back on the gift card. I didn’t think anything of it and a month later when I went to use the gift card there was no money on the gift card. I spoke with the manager about the situation and he told me there was nothing he could do. I told him that was an unacceptable answering how my money had been taken he proceeded to tell me he didn’t believe me. I I’ve been a loyal customer to this company for over 20 years and was very disappointed in the service I received. The company did nothing to look into the situation And said that they wouldn’t.

Shipping Issue and No Refund I ordered birthday dresses for a little girl and had it shipped to Pennsylvania. That went well. I ordered for myself a gown needed for a charity event...changed the shipping address to my address, checked that it was my billing address, and the gown went to Pennsylvania. When I contracted Kohls with that Order #, I was informed they would credit my account with that Order. When I checked my account, they credited it with the birthday dresses, which cost way less than the gown. When I contacted Kohls again, I was informed that they would not refund that Order because the system did not update my shipping address. I questioned why they did for the smaller order, which they could re-charge me for. Totally frustrated!!!!!

Ordered nice jeans, got ones with rips in them.... I ordered 2 pairs of Sonoma supersoft skinny jeans with the intent of wearing them to work. I've ordered these jeans many times before without issue. When I got the jeans today, they had prefab rips in them! The pictures didn't show any rips, and I obviously cannot wear them to work. These 2 pairs are going right back. So very disappointed in Kohls. I will be cancelling my Kohls card and never going back.

SIZE FILTER IS BS plus BAD INVENTORY TRACKING Even though I filter on the SIZE I needed, the search results only showed items only available in OTHER sizes. I checked each item for my size and they are not available in any color. It should have returned nothing, not rabbit holes to go down. It took a long time to check each item in each color. I conducted my search (for sweatpants) in my size after my order (for sweatpants) in my size was cancelled due to no longer being available. THIS IS ALSO A BIG PROBLEM that their inventory was not accurate.