I’m so sick of kohls I’m so sick of kohls. Every single order is an issue. Either things come damaged or don’t come at all. Today I’m experiencing a new issue with them! I was finally able to use a coupon today after paying off my card. The coupon says it expires this day 4/22/24. They told me I’m not allowed to use it and expired yesterday. Which means that date on the coupon should say 4/21/24.

Kohl’s customer service sucks! Kohl’s customer service sucks! When a package didn’t deliver they told me to file a police report instead of them finding out where my package was!

Horrible customer relations... I went to a Kohl's yesterday and found 2 (men's) shirt's that seem very nice... so, Kohl's carries good product. But almost everything after that was horrible. There wasn't a POS/register anywhere to be seen and there wasn't any staff to be seen either. I walked all through the men's department thinking that there had to something wrong... but there wasn't any register are staff in the entire area... period. I walked to the back of the store, on the far side away from the men's dept., and found the Customer Service area, but it was unmanned too. It was a large store, about 30,00 sqft(?) and there was no signage anywhere indicating where to check out/purchase. I was about to put the shirts down and just leave when I finally saw one small sign for checkout, in the women's dept. I was steamed by that point. Anyway, I spoke to the cashier and told her how upset I was, and she got a manager/supervisor/or team-lead, I'm not sure which, but she was friendly and gave me a modest discount. Both ladies were kind and respectful. Having worked in retail as a Customer Service trainer, I asked why things were the way they were... while not saying so in so many words, she spoke of planned reduced work staff and open registers... she had no reason for lack of signage. It's corporate greed, was the ultimate reason... I can understand reducing staff during non-peak seasons, but signs don't cost much. The apathy of corpo-thinking simply doesn't care about the burden that they put on both staff and the customers by making a simple purchase difficult. The idea of "common curtesy" doesn't even enter into their thinking... to make simple things difficult takes effort, I think. I'll never shop at Kohl's again.

I strongly advise against purchasing from Sephora at Kohl's online. I bought the foundation from Sephora at Kohl's online. When I went to use it a month later because I already had a product in use, the seal on the product box was cut open as if with a knife, indicating it might have been used and returned. I contacted customer service, and they asked why I didn't contact them as soon as I received it, which I think is totally fair. I explained the situation about the foundation I was originally using, which is totally fair too! But in the end, they refused to exchange the product. It would be best to avoid purchasing entirely from Kohl's at Sephora online, but if you're purchasing online from Sephora at Kohl's, be sure to thoroughly check the product. In my experience, all the items I received were damaged, every single one! likely because they're shipped in bags instead of boxes like regular Sephora orders. I'm the type who finds refunds or exchanges bothersome, so if they were not so damaged, I just used it. But I don't want to use a product that someone else used!!! If possible, I recommend buying from regular Sephora to avoid these issues.

Don’t Online Order from Kohl’s I placed an order on 4-1 I have received two tracking between ups&usps neither one can tell me when my order estimate delivery 4-11 I have not Rey my order to this day I called kohl’s customer service they could careless