SIZE FILTER IS BS plus BAD INVENTORY TRACKING Even though I filter on the SIZE I needed, the search results only showed items only available in OTHER sizes. I checked each item for my size and they are not available in any color. It should have returned nothing, not rabbit holes to go down. It took a long time to check each item in each color. I conducted my search (for sweatpants) in my size after my order (for sweatpants) in my size was cancelled due to no longer being available. THIS IS ALSO A BIG PROBLEM that their inventory was not accurate.

Shipping Issue and No Refund I ordered birthday dresses for a little girl and had it shipped to Pennsylvania. That went well. I ordered for myself a gown needed for a charity event...changed the shipping address to my address, checked that it was my billing address, and the gown went to Pennsylvania. When I contracted Kohls with that Order #, I was informed they would credit my account with that Order. When I checked my account, they credited it with the birthday dresses, which cost way less than the gown. When I contacted Kohls again, I was informed that they would not refund that Order because the system did not update my shipping address. I questioned why they did for the smaller order, which they could re-charge me for. Totally frustrated!!!!!

Very disappointed Very disappointed. I used a Khol's gift card on my purchase and ended up retuning the item. I asked the customer service representative if I should receive a merch card or how do I get my money back and she replied all the money would be placed back on the gift card. I didn’t think anything of it and a month later when I went to use the gift card there was no money on the gift card. I spoke with the manager about the situation and he told me there was nothing he could do. I told him that was an unacceptable answering how my money had been taken he proceeded to tell me he didn’t believe me. I I’ve been a loyal customer to this company for over 20 years and was very disappointed in the service I received. The company did nothing to look into the situation And said that they wouldn’t.

Don’t Online Order from Kohl’s I placed an order on 4-1 I have received two tracking between ups&usps neither one can tell me when my order estimate delivery 4-11 I have not Rey my order to this day I called kohl’s customer service they could careless

Horrible customer relations... I went to a Kohl's yesterday and found 2 (men's) shirt's that seem very nice... so, Kohl's carries good product. But almost everything after that was horrible. There wasn't a POS/register anywhere to be seen and there wasn't any staff to be seen either. I walked all through the men's department thinking that there had to something wrong... but there wasn't any register are staff in the entire area... period. I walked to the back of the store, on the far side away from the men's dept., and found the Customer Service area, but it was unmanned too. It was a large store, about 30,00 sqft(?) and there was no signage anywhere indicating where to check out/purchase. I was about to put the shirts down and just leave when I finally saw one small sign for checkout, in the women's dept. I was steamed by that point. Anyway, I spoke to the cashier and told her how upset I was, and she got a manager/supervisor/or team-lead, I'm not sure which, but she was friendly and gave me a modest discount. Both ladies were kind and respectful. Having worked in retail as a Customer Service trainer, I asked why things were the way they were... while not saying so in so many words, she spoke of planned reduced work staff and open registers... she had no reason for lack of signage. It's corporate greed, was the ultimate reason... I can understand reducing staff during non-peak seasons, but signs don't cost much. The apathy of corpo-thinking simply doesn't care about the burden that they put on both staff and the customers by making a simple purchase difficult. The idea of "common curtesy" doesn't even enter into their thinking... to make simple things difficult takes effort, I think. I'll never shop at Kohl's again.