Prompt responses Prompt responses Polite and professional Helped with my issues Company even offered me a discount code on the replacement parts I needed.

GOTRAX Customer Service is AWFUL. Buy elsewhere , be warned. Let's see. You drop 1K on a scooter. Its electronics I understand how that works and things need to get fixed. No issue there. 7 months into my son having the scooter at college he gets a code E0 and it won't move. Looking online one can see it's the controller that needs to be replaced. Open a ticket with GOTRAX and just about two weeks into it no call back, ticket has not been picked up. They only work off of email. When you call "customer service" they can only email the repair team. So no calls directly. If you follow the directions on their website they tell you to email. I did that and get the canned response that someone will contact you in 72 hours. Well...that came and went and nothing. I call again hoping to escalate but nothing there either. Supposedly this is an American based repair shop so one would expect some sort of customer service. If I could have given them a negative rating I would. I will definetely file a complaint with the BBB to add to the mulitudes of complaints they already have. They should not be in business with this type of service.

💩💩💩💩💩 This is my rating! 💩💩💩💩💩 This is my rating of gotrax! Got the shift s2 for my kid on christmas. They say its portable and foldable so I folded it and put in my car for a 30min drive to a bike trail. Was never the same when I unfolded it. Felt like something needed to be tightened but couldnt find where! Early February the throttle goes out didnt get to order till end of the month because it was out of stock! Waited another 6weeks for some unknown reason. At this point I’m getting frustrated because my kid really needed his bike! I kept sending them follow up emails and all I get are apologies because its out of stock! Finally shipping gets movement just for the package to end up at somebody else's house! Forget about calling customer service! They are not exclusive to gotrax and wouldnt know much about the product! They will alway tell you to email your concerns to “SUPPORT” which will stir up what ever frustration you already have! Please go look somewhere else to buy ebikes! I’m telling you gotrax’s incompetence can win an olympic gold! Ive been receiving emails from them thats meant for somebody else so I’m not surprised my package ended up somewhere else! Take your hard earned money somewhere else!

GOTRAX SUPPORT IS HIDEOUS After almost a month, I still have no resolution to an ongoing GOTRAX scooter problem. The scooter is only 3 months old and is basically out of commission. They keep wanting to send me more parts as if I’m a scooter technician. After many emails, I called the “support line” only to be told that I have to email. They don’t offer technical support over the phone. This has been an awful experience and I will never purchase another GOTRAX product. Please ignore the GOTRAX response below because if you call the number, they will tell you to send an email. They won't talk to you about technical issues. And email is very slow and unhelpful.

Can’t repair Gotrax ebike parts always sold out I have two Gotrax ebikes that I bought in Canada and the throttle on one of them no longer works. I’m no longer on the warranty, all I want is the part then I can figure out to get it fixed by a bike shop. After 8-9 emails I’m figuring that the customer service is playing with me, probably wishing that I gave up on the matter, since the part I need is sold out in Canada and in the US. No wonder you can’t get a bike shop to repair these bike, 3 bike shops told me they can’t get parts