GOTRAX Customer Service is AWFUL. Buy elsewhere , be warned. Let's see. You drop 1K on a scooter. Its electronics I understand how that works and things need to get fixed. No issue there. 7 months into my son having the scooter at college he gets a code E0 and it won't move. Looking online one can see it's the controller that needs to be replaced. Open a ticket with GOTRAX and just about two weeks into it no call back, ticket has not been picked up. They only work off of email. When you call "customer service" they can only email the repair team. So no calls directly. If you follow the directions on their website they tell you to email. I did that and get the canned response that someone will contact you in 72 hours. Well...that came and went and nothing. I call again hoping to escalate but nothing there either. Supposedly this is an American based repair shop so one would expect some sort of customer service. If I could have given them a negative rating I would. I will definetely file a complaint with the BBB to add to the mulitudes of complaints they already have. They should not be in business with this type of service.

BUYER BEWARE Edit: in response to their reply... the number you provide is the main number, which again tells me to email the "warranty team" you are a joke!!! More than ever I'd recommend NOT purchasing from GoTrax!!! BUYER BEWARE. Horrible absolutely horrible customer service. You get one email back and forth each day. It takes WEEKS to get a resolution. Then when we received our replacement it was also broken. Definitely a repackage because there was a bandaid wrapper in the box. This company is a complete joke.

I had an issue with my motor wheel I had an issue with my motor wheel, I quickly found out in the website that all products come with a 2 year warranty. It was very easy for me to contact GoTrax via email. They are quick to respond and within a few hours, they were shipping my parts I needed to me for FREE(under the warranty).

Terrible customer service Terrible customer service, no Canadian phone number, email take days days to get a response, purchased two hoverboards for my kids for Christmas. After several email they tell the control panel is gone buy a new one! That’s it!! The warranty is up because I purchased them In late October for Christmas. $300 piece of junk, Company is a scam

💩💩💩💩💩 This is my rating! 💩💩💩💩💩 This is my rating of gotrax! Got the shift s2 for my kid on christmas. They say its portable and foldable so I folded it and put in my car for a 30min drive to a bike trail. Was never the same when I unfolded it. Felt like something needed to be tightened but couldnt find where! Early February the throttle goes out didnt get to order till end of the month because it was out of stock! Waited another 6weeks for some unknown reason. At this point I’m getting frustrated because my kid really needed his bike! I kept sending them follow up emails and all I get are apologies because its out of stock! Finally shipping gets movement just for the package to end up at somebody else's house! Forget about calling customer service! They are not exclusive to gotrax and wouldnt know much about the product! They will alway tell you to email your concerns to “SUPPORT” which will stir up what ever frustration you already have! Please go look somewhere else to buy ebikes! I’m telling you gotrax’s incompetence can win an olympic gold! Ive been receiving emails from them thats meant for somebody else so I’m not surprised my package ended up somewhere else! Take your hard earned money somewhere else!