Basic maintenance? Forget it After less than 6 months of ownership on my Tour XP scooter, both tires ended up popping. Since I live in an area that unfortunately sees a lot of debris on the driving paths (ie. sharp rocks, glass pieces, etc) I opted to buy airless tires. When trying to replace them the front wheel rim wouldn't unscrew the two pieces, I reached out to Support (which is a whole other review I could write about) and was basically told "don't use the fully rubber tire, buy our tires instead". Yes, the tires that are currently out of stock and very susceptible to popping. I'm currently waiting on a local bike repair shop to try and fit the airless tire on the rim, which is most likely going to cost me upwards of $40 for a single tire! The only reason it's not 1 star is because when the scooter works it works well, and the foldability is convenient. But if you're someone who is expecting to be able to perform the most basic maintenance on it - like changing a tire - then look elsewhere for a different scooter.

I had an issue and got Excellent help I had an issue with my sons rival scooter and contacted Customer service and they helped me within 2 to 3 emails back-and-forth. Use my warranty to issue me a new part for the scooter and I couldn’t be more happy.

David resolved a problem I had been… David resolved a problem I had been going through swiftly and successfully! I am very please with how he handled my scooter that needed some help with. Thank you David and the Gotrax team!

GOTRAX support is awful GOTRAX support is awful, almost non existent. I keep calling and sending emails to no avail. I spoke to someone on the phone that indicated that it was "out of his scope" to help. I just need a replacement part on my two month old scooter. I have had a routing number for many days, but the part has not actually shipped. I can't talk to anyone who can or is willing to help. BUYER BEWARE!!!

Excellent lightweight bike! I already have an e-bike but at 72 years old I wanted another one that was lightweight and the F1 version2 was 44lbs with the battery out to have in the back of my suv for rides whenever I see a nice park or bike trails to ride or to just ride somewhere different. I am surprised how well built this bike is for the price. Long battery life, very comfortable seat and lots of fun!