Prompt responses Prompt responses Polite and professional Helped with my issues Company even offered me a discount code on the replacement parts I needed.

I had an issue and got Excellent help I had an issue with my sons rival scooter and contacted Customer service and they helped me within 2 to 3 emails back-and-forth. Use my warranty to issue me a new part for the scooter and I couldn’t be more happy.

BUYER BEWARE Edit: in response to their reply... the number you provide is the main number, which again tells me to email the "warranty team" you are a joke!!! More than ever I'd recommend NOT purchasing from GoTrax!!! BUYER BEWARE. Horrible absolutely horrible customer service. You get one email back and forth each day. It takes WEEKS to get a resolution. Then when we received our replacement it was also broken. Definitely a repackage because there was a bandaid wrapper in the box. This company is a complete joke.

Easy Communication and Great Customer Service We bought two GoTrax GKS scooters for my kids, and they love them! They don’t go too fast, but just fast enough for a thrill. The foot operation was easy for my kids to figure out quickly, and the battery life is pretty good! Our only issue was that these little screws fell out and we couldn’t find where they came from. Turns out they hold the brake piece to the foot fender that you push for brakes. It still works just fine, just makes a rattle sound. However, one of the plastic fender brakes broke off, so I reached out to customer service about getting a replacement part. David C has been very helpful in getting this resolved for us, and I really appreciate all his hard work! If I didn’t reply for a few days, he would check in to make sure we didn’t give up on finding a solution. We are very satisfied with the product and the service, and feel confident in buying from them again in the future.

GOTRAX Customer Service is AWFUL. Buy elsewhere , be warned. Let's see. You drop 1K on a scooter. Its electronics I understand how that works and things need to get fixed. No issue there. 7 months into my son having the scooter at college he gets a code E0 and it won't move. Looking online one can see it's the controller that needs to be replaced. Open a ticket with GOTRAX and just about two weeks into it no call back, ticket has not been picked up. They only work off of email. When you call "customer service" they can only email the repair team. So no calls directly. If you follow the directions on their website they tell you to email. I did that and get the canned response that someone will contact you in 72 hours. Well...that came and went and nothing. I call again hoping to escalate but nothing there either. Supposedly this is an American based repair shop so one would expect some sort of customer service. If I could have given them a negative rating I would. I will definetely file a complaint with the BBB to add to the mulitudes of complaints they already have. They should not be in business with this type of service.