Easy Communication and Great Customer Service We bought two GoTrax GKS scooters for my kids, and they love them! They don’t go too fast, but just fast enough for a thrill. The foot operation was easy for my kids to figure out quickly, and the battery life is pretty good! Our only issue was that these little screws fell out and we couldn’t find where they came from. Turns out they hold the brake piece to the foot fender that you push for brakes. It still works just fine, just makes a rattle sound. However, one of the plastic fender brakes broke off, so I reached out to customer service about getting a replacement part. David C has been very helpful in getting this resolved for us, and I really appreciate all his hard work! If I didn’t reply for a few days, he would check in to make sure we didn’t give up on finding a solution. We are very satisfied with the product and the service, and feel confident in buying from them again in the future.

Can’t repair Gotrax ebike parts always sold out I have two Gotrax ebikes that I bought in Canada and the throttle on one of them no longer works. I’m no longer on the warranty, all I want is the part then I can figure out to get it fixed by a bike shop. After 8-9 emails I’m figuring that the customer service is playing with me, probably wishing that I gave up on the matter, since the part I need is sold out in Canada and in the US. No wonder you can’t get a bike shop to repair these bike, 3 bike shops told me they can’t get parts

Gotrax customer service My experience is based on the Gotrax XR Ultra. I’ve had my scooter for around 9 months and had the console (handle bar/ display) give an error. Fortunately, contacting gotrax was a breeze. I sent them my order number and and image of the issue… they were able to give me a new console free of charge. Riding the e-scooter has been a great experience, as I commute from class to class.

Item ordered weeks ago and never… Item ordered weeks ago and never shipped. I emailed several times asking for a refund but they keep sending me generic email templates that they would look into it. I requested a refund 3 times but nothing yet. I guess I would do a credit card dispute.. smh #309068

Basic maintenance? Forget it After less than 6 months of ownership on my Tour XP scooter, both tires ended up popping. Since I live in an area that unfortunately sees a lot of debris on the driving paths (ie. sharp rocks, glass pieces, etc) I opted to buy airless tires. When trying to replace them the front wheel rim wouldn't unscrew the two pieces, I reached out to Support (which is a whole other review I could write about) and was basically told "don't use the fully rubber tire, buy our tires instead". Yes, the tires that are currently out of stock and very susceptible to popping. I'm currently waiting on a local bike repair shop to try and fit the airless tire on the rim, which is most likely going to cost me upwards of $40 for a single tire! The only reason it's not 1 star is because when the scooter works it works well, and the foldability is convenient. But if you're someone who is expecting to be able to perform the most basic maintenance on it - like changing a tire - then look elsewhere for a different scooter.