GOTRAX SUPPORT IS HIDEOUS After almost a month, I still have no resolution to an ongoing GOTRAX scooter problem. The scooter is only 3 months old and is basically out of commission. They keep wanting to send me more parts as if I’m a scooter technician. After many emails, I called the “support line” only to be told that I have to email. They don’t offer technical support over the phone. This has been an awful experience and I will never purchase another GOTRAX product. Please ignore the GOTRAX response below because if you call the number, they will tell you to send an email. They won't talk to you about technical issues. And email is very slow and unhelpful.

Buyer be beware Bought 2 of these scooters for myself and my wife, we are in our early 70's, and find visiting different areas we need help getting around. When they arrived, they were easy to assemble and seemed well made. Within a few rides one came up with an E1 error. I called their support center and was rudely told they don't help with warranty issues over the phone and the only warranty resolution was contacting them via email. She was nasty, short and totally not interested that I was having problems with their product! So as directed, I contacted their support through their on-line warranty system. After a week of non-response, I reentered a second request for support. A week later and still no response. That's after the scooter was down for 3 weeks. According to my research this is a common problem with the GoTraX scooter and repair is simple, and inexpensive, just a controller replacement - as it's a known problem it should have been resolved over the phone with just a proof of purchase verification. Frustrated with GoTrax support (or lack of) I contacted Amazon Customer Support and within 30 minutes they reviewed my issue and issued a full refund - WHAT A GOD SENT AMAZON IS!!!! Buyer be beware - if you have problems and GoTrax is no help don't say you weren't warned.

Easy Communication and Great Customer Service We bought two GoTrax GKS scooters for my kids, and they love them! They don’t go too fast, but just fast enough for a thrill. The foot operation was easy for my kids to figure out quickly, and the battery life is pretty good! Our only issue was that these little screws fell out and we couldn’t find where they came from. Turns out they hold the brake piece to the foot fender that you push for brakes. It still works just fine, just makes a rattle sound. However, one of the plastic fender brakes broke off, so I reached out to customer service about getting a replacement part. David C has been very helpful in getting this resolved for us, and I really appreciate all his hard work! If I didn’t reply for a few days, he would check in to make sure we didn’t give up on finding a solution. We are very satisfied with the product and the service, and feel confident in buying from them again in the future.

David resolved a problem I had been… David resolved a problem I had been going through swiftly and successfully! I am very please with how he handled my scooter that needed some help with. Thank you David and the Gotrax team!

My scooter repeatedly shows an error… My scooter repeatedly shows an error code E9 multiple times on every ride. Can’t go a mile without getting that annoying error code at least once. When I called customer service I waited for almost an hour till I gave up. Sent an email and you guys responded saying you’d send a replacement motor wheel but never followed through. This is the second gotrax I’ve bought, the first I returned on Amazon for also having issues. Regret my purchase. Won’t be recommending.