Buyer be beware Bought 2 of these scooters for myself and my wife, we are in our early 70's, and find visiting different areas we need help getting around. When they arrived, they were easy to assemble and seemed well made. Within a few rides one came up with an E1 error. I called their support center and was rudely told they don't help with warranty issues over the phone and the only warranty resolution was contacting them via email. She was nasty, short and totally not interested that I was having problems with their product! So as directed, I contacted their support through their on-line warranty system. After a week of non-response, I reentered a second request for support. A week later and still no response. That's after the scooter was down for 3 weeks. According to my research this is a common problem with the GoTraX scooter and repair is simple, and inexpensive, just a controller replacement - as it's a known problem it should have been resolved over the phone with just a proof of purchase verification. Frustrated with GoTrax support (or lack of) I contacted Amazon Customer Support and within 30 minutes they reviewed my issue and issued a full refund - WHAT A GOD SENT AMAZON IS!!!! Buyer be beware - if you have problems and GoTrax is no help don't say you weren't warned.

Basic maintenance? Forget it After less than 6 months of ownership on my Tour XP scooter, both tires ended up popping. Since I live in an area that unfortunately sees a lot of debris on the driving paths (ie. sharp rocks, glass pieces, etc) I opted to buy airless tires. When trying to replace them the front wheel rim wouldn't unscrew the two pieces, I reached out to Support (which is a whole other review I could write about) and was basically told "don't use the fully rubber tire, buy our tires instead". Yes, the tires that are currently out of stock and very susceptible to popping. I'm currently waiting on a local bike repair shop to try and fit the airless tire on the rim, which is most likely going to cost me upwards of $40 for a single tire! The only reason it's not 1 star is because when the scooter works it works well, and the foldability is convenient. But if you're someone who is expecting to be able to perform the most basic maintenance on it - like changing a tire - then look elsewhere for a different scooter.

Easy Communication and Great Customer Service We bought two GoTrax GKS scooters for my kids, and they love them! They don’t go too fast, but just fast enough for a thrill. The foot operation was easy for my kids to figure out quickly, and the battery life is pretty good! Our only issue was that these little screws fell out and we couldn’t find where they came from. Turns out they hold the brake piece to the foot fender that you push for brakes. It still works just fine, just makes a rattle sound. However, one of the plastic fender brakes broke off, so I reached out to customer service about getting a replacement part. David C has been very helpful in getting this resolved for us, and I really appreciate all his hard work! If I didn’t reply for a few days, he would check in to make sure we didn’t give up on finding a solution. We are very satisfied with the product and the service, and feel confident in buying from them again in the future.

Item ordered weeks ago and never… Item ordered weeks ago and never shipped. I emailed several times asking for a refund but they keep sending me generic email templates that they would look into it. I requested a refund 3 times but nothing yet. I guess I would do a credit card dispute.. smh #309068

This company is amazing This company is amazing! I got my son his bike for Christmas and it has exceeded his expectations! We had one little issue with his charger and the company couldn’t have handled it better. The response was quick and they resolved the issue perfectly! The people there are kind and easy to work with! Will definitely be purchasing from them again when my youngest is ready!