Horrible customer service They canceled my order without notifying me. I tried to call their customer service number during business hours, and it played a recording on loop telling me to use the "live chat" feature on their website. Said live chat does not exist. I then sent an email to their support team, who sent me a completely useless response. Do not order from this company!

Wrong product, delayed those response from costumer service, but issue was resolved Initially I ordered a product that didn't have a complete description and was not able to use properly in the US. I sent an email about returning it for a refund on Tuesday, January, 6, 2015, and a week later had not received a reply. I gave the company a 1 star rating. After Expansys reps saw my review they called me directly and resolved the issue by offering a full refund for my return and shipping. I will probably not use this company again, but I changed my rating to 4 stars due to their assistance.

note book got refb note book notice after 10 days mouse starts to stuck unless turnoff power and turn on back . can"t call them only fax or email by the time you get answer your return period gone which is only for fifteen days,now you stuck with your broken item or contract manufacturer which is very long procedure.

Expansys USA I ordered a new Nexus phone online through Expansys. I actually thought when the day began I'd be buying a different phone. As it turns out that after more research I went with the Nexus 5. Expansys had new never opened phones with awesome warranty option at less than Amazon and other vendors. They are a small US company that did what was expected. I have no idea about their expedited shipping because I didn't need that or want it. I didn't realize that when I ordered it, the credit card (Discover) was not accepted as a method of payment. The website allowed me to go through the order (weird). It wasn't until the next business day that they called (yes actually called) me to see if I still wanted to continue with the order and use a different card. All in all, very professional and hopefully I can purchase through them again.

Wrong device shipped nightmare Order shipped to me 10/24 received late on 10/28. Opened and charged 10/29 - had to remove sticky glue and adhesive residue from it to hold and handle properly. Mon, 10/31 went to my carrier got a new sim and discovered it was an 8 gig not a 16 gig like I ordered. Deplorable. 11/8 still without a replacement. Unacceptable.