only partly copied files and then stopped working I purchased two omni 4.0 photosticks as Christmas gifts. Neither of them worked. They copied some files and then just stopped working without finishing the job. I contacted customer support and it took them one hour while I waited for them to come up with a solution which they never did. They sent me one replacement which also did not work then told me I could not return the ones I originally bought as 30 days had passed. I am out $179 for two worthless items.

Extremely poor customer service I am extremely disappointed in the lack of customer service I received. Ghine was unhelpful, inconsistent, and lacked the ability to provide a solution to my request. It seemed as if I was talking to an AI bot instead of an actual human. I would actively advise any future customers of this company to save your time, energy, and money.

The Packaging Lies! The package says it works with Mac OSX 10.6 or newer. My Mac is OSX 10.11. The error message I get states that the product requires 10.13 or newer. I reached out with photos to customer service requesting refund or replacement. They asked for the information I had already provided. I sent it again. They asked for a screen shot of the message from my computer. I sent it. They replied that their product would not work with my computer. REALLY? The reps I corresponded with (Aica, Alkyl, and Chas) were extremely unhelpful and frustrating. The emails gave me the option of leaving a review for the support but that site doesn't work either. No big surprise there. This company does NOT stand behind their product.

Issues for Mac based systems The Photostick cannot put the photos/videos on the stick in date order with a Mac based system at this time. So your photos/videos will be in completely random order. The first customer support person I asked about this issue sent me a solution for a Windows based system. Ignoring the fact that I had said about needing a Mac based solution. The second support person was far more upfront and honest about this issue. So, yes, it backs up your photos and videos but that's it for Mac based systems. I would not recommend for a Mac based system at this stage.

Ordered, never received Ordered. Never received. Tracking said DHL sent it back. Never received any form of communication from DHL re delivery. Contacted supplier asking for reimbursement. Automated responses to my emails. No product received, no reimbursement either. If I could give 0 stars I would.