Happy Outcome Rachel made my experience great. I appreciated that my needs were met. Im pleased with the outcome. Thank you.

Ordered, never received Ordered. Never received. Tracking said DHL sent it back. Never received any form of communication from DHL re delivery. Contacted supplier asking for reimbursement. Automated responses to my emails. No product received, no reimbursement either. If I could give 0 stars I would.

The Packaging Lies! The package says it works with Mac OSX 10.6 or newer. My Mac is OSX 10.11. The error message I get states that the product requires 10.13 or newer. I reached out with photos to customer service requesting refund or replacement. They asked for the information I had already provided. I sent it again. They asked for a screen shot of the message from my computer. I sent it. They replied that their product would not work with my computer. REALLY? The reps I corresponded with (Aica, Alkyl, and Chas) were extremely unhelpful and frustrating. The emails gave me the option of leaving a review for the support but that site doesn't work either. No big surprise there. This company does NOT stand behind their product.

Issues for Mac based systems The Photostick cannot put the photos/videos on the stick in date order with a Mac based system at this time. So your photos/videos will be in completely random order. The first customer support person I asked about this issue sent me a solution for a Windows based system. Ignoring the fact that I had said about needing a Mac based solution. The second support person was far more upfront and honest about this issue. So, yes, it backs up your photos and videos but that's it for Mac based systems. I would not recommend for a Mac based system at this stage.

Why I Love Doing Business With This Company What this company does very well is they respond quickly to your message’s and then work favorably to resolve any issues you may encounter. So, for that I love doing business with them and will happily refer friends, family and my social network. Thanks again for caring about the customers’ experience; A Big Shout Out to Customer Relations Director Rachel P. Valerie H.