Some Problems Resolved, Others Still Linger There have been a few problems with connectivity and using some features of the Gate lock. The last couple of software updates appear to have fixed the connectivity issues, though I still have a rather long lag time between unlocking the door with the app and the lock responding. The motion sensing of the device also works only intermittently. Because of lingering issues, I think a 3-star rating ("average") is appropriate.

Great Product and Service My experience with gate has been great so far, the online purchase was simple and straightforward and the product has been excellent so far. We have used both the limited access as well as the permanent pass code, along with remote unlocking and all have worked as described. Being able to unlock the device without motion would be a great add but it serves its purpose very well at our home.

Not a competitive door lock. Get something else. The battery life is terrible. You cannot lock and unlock the door whenever you want. The video services were originally advertised for free now cost money. Voice services are buggy at best. For the price of this there are way better options.

I HAVE OWNED TWO OF THESE LOCKS BOUGHT… I HAVE OWNED TWO OF THESE LOCKS BOUGHT AT THE SAME TIME, THEY HAVE NEVER WORKED. NOW IM TOLD THEY ARE OUT OF WARRANTY. YOU CAN EXPECT THE WORSE CUSTOMER SERVICE RESPONSE TIME AND NOW IM DISCONNECTED FROM THE HOST SITE. THEY SENT ME A RETURN LABEL ITS BEEN 6 MONTHS STILL NO REFUND! CLASS ACTION SUIT. DO YOURSELF A FAVOR CHOOSE ANOTHER BRAND.

I have had no luck getting my system to… I have had no luck getting my system to operate properly. I replaced my working keypad which unlocked with the code. I have had to use my key or keep my door unlocked for kid's to gain access to my home. So far I'm pretty disappointed and was super excited before receiving. Apparently my wifi signal is not the greatest so I'm not able to see any video's at all. Was hoping for something different I guess. Lesson learned.