Excellent company with excellent… Excellent company with excellent product and excellent problems solving and customer services skills. I am very happy with their Gate Smart Lock. Very satisfied their customers service skills even though there reply to customer service is delayed and slow. No direct phone for customer service only slow communication via emails. But overall I am very happy and satisfied with Gate Smart Lock. Barinder Kairon Grand Valley Ontario Canada.

Amazing concept Amazing concept! I love that I can view who's outside my door before physically looking through the peephole. The chime notification is perfect, not annoying, just a little reminder to check out your door. Really great app that gives clear, step-by-step instructions for installing, and all the tools you need are included, like screwdriver and power cord (except for a charging cube).

Not a competitive door lock. Get something else. The battery life is terrible. You cannot lock and unlock the door whenever you want. The video services were originally advertised for free now cost money. Voice services are buggy at best. For the price of this there are way better options.

Inconsistent and unreliable, poor customer service Our Gate lock was at 70% battery when we left for a 3 day weekend trip. When we returned it wasn't working at all. It takes days to hear back from Gate's customer support so we had to call a locksmith. When we finally did hear back from customer support they refused to reimburse us for the locksmith and had no answer for why the lock would go from 70% charged to dead in just 3 days. This is not the first time we've had issues with the lock and/or app failing for no apparent reason. It's very unreliable and I do not recommend. If you do use the Gate lock you should always have the physical key with you because the smart lock feature is inconsistent and unreliable.

Product dont work like they advertise* Sensor dont work properly i never get notify.. Also if some one knocks gate Button still dont notify.. Worst part cannot hear on 2 way talk on app , And i been contacting support for almost 2 and 1/2 months still not fix . the only answer i am getting from support they having issue and they are working on it and its been more than 2 months still not fix and still waiting to be fix.. I Don't Recommend this product to anyone