STAY AWAY I also bought a Proform tour De France Bike for my husband for christams. I purchased it over the phone with Alex, one of the managers, who made all these promises of customer satisfaction and all my money back, including All shipping costs and restocking fees. I had multiple conversations with him about it and now that I want to return it they are not answering my emails, phone calls and claiming I owe them the original shipping costs. They tell you what you want to hear and then lie about it. Not I company anyone should deal with. Stay away.

Scam Wish I would of read this before I spent $4,300.00 with this company! Absolute nightmare and actually asked the customer service rep if this was a real company and she couldn't answer. Her Manager was due to arrive at 11am which I've been told several times before and have never received a single call back. Have sent pictures twice of the defective product but was asked to resend. It's a total scam and I hope whoever reads this will not order from these people. Will be sending this to my attorney ...

Caution - Extremely Painful Experience My entire experience here is so dreadful it's boring. Basically - I can affirm, that unfortunately I didn't read Yelp, BBB or any reviews except on their website. So shame on me - but overall this experience has been a terrible lesson in how someone who runs a teeny company, only operates on the phone and won't return any emails is astonishing. Please take your hard earned money and join a gym, or just beat your head against a wall because at least you won't be beating your head against a wall, wondering where your $2000 went and only elevating your blood pressure not your heart rate.

Wish I had known better... I am a trainer and Jim owner. When we ventured out on her own, money was tight and I was looking for a good deal. But I would've paid twice what I did to not be dealing with this company now. We have had a treadmill down nearly a year, the "lifetime warranty" om which fitness blowout refuses to honor. Nearly every week we call customer service (the phone is rarely picked up), and try to begin the process of re-initiating a warranty claim. It's a runaround every time. The regional fitness repair man, who is contracted by fitness blowout, now refuses to do business with them as well because HE has difficulty getting paid. I BEG you not to do business with this company!

Worst company ever Bought 8 elipticals 6 arrived in poor condition 2 of the 6 did not work at all. They refuse to fix anything. I received authorization to send 2 back. 18 months later they still refuse to send me my refund. 20 months later they still refuse to fix anything. They sent out a repair tech to inspect the equipment. Their tech stated that several of the elipticals needed to be replace since they were in such poor condition. They were bought as refurbished.