Ditto all the one star reviews... Folks, I call this the "non-customer service company". As well confirmed by the overwhelming number of one star (mostly because zero stars not an option) these guys are liars and thieves. Fortunately for me, I received the treadmill I ordered however the trouble began when I tried to get some customer service on the "lifetime warranty" I purchased. I've been working on this for six months and I'm finished with these people (which I'm sure they count on). Now I'm taking my campaign to the BBB, social media, and the CA Attorney General.

I purchased a 7 Series treadmill and… I purchased a 7 Series treadmill and have an lifetime extended warrantee on 6/7/2011. I contacted the company in January 2018 because it no longer worked and the motor needed to be replaced. I contacted them repeatedly and their phone number was no longer working. All I wanted was the motor replaced that was covered by the extended warrantee. Have repeatedly contacted them since 2018 to no avail.

Ordered my machine on July 20,2017-Told … Ordered my machine on July 20,2017-Told 30 days before I get it.besides getting a constant barrage of misinformation, the machine finally was shipped on Sept. 12-date given to me by trucker-I canceled machine as I paid much more than I could find elsewhere-I was also very afraid of lifetime warranty that I purchased at twice the market rate and based on the horrible customer service just with the order dept. and the owner, I was afraid of future problems. After canceling the order in September, before I received it, I was threatened with lawsuits by the seller. I have never had such a horrible buying experience. I would never recommend this seller. Stay away.

Scam, horrible!!!! I ordered a $3000 equipment last Dec.5, 2013 but after they charged my credit card , you are on your own to figure out where was your order ...No 1 wants to talk to me when I follow up after 8 weeks of patiently waiting that was supposedly 2 weeks delivery then 3 weeks , a month , the receptionist was rude to customer that has paid already she said she only connects call for new ordering people. It's good my credit card got my money back because they want me to pay for 20% restocking and shipping fee for an imaginary equipment which they don't have in stock to ship to me. Thanks to my credit card staff , I don't have to deal with scammers.

Caution - Extremely Painful Experience My entire experience here is so dreadful it's boring. Basically - I can affirm, that unfortunately I didn't read Yelp, BBB or any reviews except on their website. So shame on me - but overall this experience has been a terrible lesson in how someone who runs a teeny company, only operates on the phone and won't return any emails is astonishing. Please take your hard earned money and join a gym, or just beat your head against a wall because at least you won't be beating your head against a wall, wondering where your $2000 went and only elevating your blood pressure not your heart rate.