Crappy company Ordered a replacement remote and it wouldn’t connect to the tv. When I tried to contact customer service they would not respond. I would never get anything from them.

Above and Beyond I couldn’t say enough about my great experience with remotes.com. These guys were excellent from the get-go. Finding my stereo was easy on their website and ordering was seamless. The best thing? They shipped my remote control within two hours of my order and I received it the next day! The sleek remote is awesome... better than the original, and it works like a charm! I wish I had another reason to shop at this company. In this age of digital ordering, it is impressive to have an experience that goes above and beyond!

I mean I did get a working remote I ordered a remote for a tv on 6/18, 9 days later I had to reach out and email someone because I was never given a tracking number. Kassandra was kind enough to inform me that "the remote was out of stock when I placed the order". I was never made aware that the remote was out of stock, specifically not when I placed the order. No worries though because, they were expecting a shipment of remotes soon. Lo and behold after another email from "Kass" they received their order of remotes and unfortunately mine wasn't on that shipment (oof). In all fairness I was offered a refund at this point or I could keep the order and they would give me priority shipping at no cost to me. Mind you I had already paid for shipping that was running roughly 2 weeks behind. I received the remote on 7/13. I took 25 days for me to get the remote. that being said it works fine and I believe it be brand new as advertised. The real issue here is clearly their lack of communication, I should NOT have to reach out to be told the thing I ordered was out of stock. Look elsewhere first or you maybe waiting a while for your orders and never know it. Also for 2021 the website is poorly designed and hard to navigate.

Thrilled with custom remote replacement After reading both the positive and negative reviews on this site, which are about a 50/50 split, I took a chance and bought a replacement for my 20+ year old remote that stopped working. I thought Remotes.com did a good job in making it clear that I was not buying a new OEM remote identical to the one that broke, but rather a custom-made replacement that would work the major features on my Yamaha receiver. I received the remote in less than a week, and it works perfectly right out of the box. I am very happy with my experience and the product received. As long as you understand you aren't getting an original OEM remote you'll be happy with your purchase.

Don't just take my word, read other reviews as well Read other reviews. They falsely advertise remote control models that they do not possess and clearly have no intention of updating their website to reflect this. They send you a different model (which you can get many places cheaper) and tell you to use it instead. What this company is doing is classic bait and switch and is actually illegal and I will be reporting it.