Credit card information stolen after… Credit card information stolen after purchasing from here. It was the only time I used this card for non-bill related items within the past couple of months. Researching also showed this happened back in 2010 & they had shut down their site for some time to 'investigate'

I ordered the bass guitar on Feb 7th I ordered the bass guitar on Feb 7th. It arrived on Feb 10th. Packaging on the guitar was poor. Only thin cardboard with gig bag and absolutely no padding. Mine arrived with cardboard ripped open but the guitar appeared ok. Only ONE color was available online. It was a Jamm Flamed Maple guitar. This is my first guitar. Mono price offers a learning course which is a joke a few free lessons then you have to pay which I don’t plan to use after looking further into it. I purchased some books instead. When it arrived, it was the wrong color (Charcoal) or nearly all black. I would have perhaps taken a price reduction instead of sending it back, but they didn’t offer that to me, and upon further investigation, the E string 13th or 14th fret was not right. When placing finger on fret it would fret out also the fret near it making an irritating buzzing sound. All the strings were way loose (out of tune). Not a big deal since I purchased a $ 5.00 tuner from them which worked great. I liked having the choice of 2 pickups and 2 knobs for volume and 1 for tone. However, a switch to toggle between them would have been nice also. The return process was a bit of a hassle. Many automated emails with instructions followed by the customer service rep emailing you something different. Automated email said I had to take the guitar with return label to the FED EX. Why should I? Then shortly after received an email from representative asking what time would work for a pickup (that’s more like it). Not a huge deal but not “personalized” service by any means. Now I will have to take a day off work for the Fed Ex Drop off and wait for the replacement. The guitar was sent back on February 16 I received an email on Feb 23rd stating that I would receive a replacement. I received the replacement on February 27. AGAIN!!! The wrong color (charcoal) guitar. I contacted Customer service who said they would contact the management team and they would give me 15% off on my next order. I never received a response. Today is March 5. I will return this guitar once again and NO I won’t be buying another. Terrible Customer service. Also tried to leave a review and they will not post it. They only post the reviews that they choose. I purchased a guitar from their competitor and it was an excellent experience. Do yourself a favor and don't buy from this company.

Avoid Monoprice Even when they know they screwed up, they are not proactive! They sent the incorrect item out to a LOT of people yet instead of automatically sending out RMA requests to everyone and refunding the money for their mistake, they sat back and let everyone they screwed over go thru the pain of dealing with their customer service! I've bought a lot of items from Monoprice thru the years but I'm done after this experience. They should own up to their mistakes and make things right!

Cables are great, good customer service, still confusing I ordered a USB-C cable and an S/PDIF (Toslink) optical cable. Simple, right? But there are so many USB standards, and Monoprice's web site doesn't do a good job of contrasting its "Charge & Sync" and "Data & Power" cables; I had to contact customer service who quickly responded. The AtlasFlex USB cable seems great with sturdy jacketing. Meanwhile it turns out there are full-sized and mini Toslink connectors on optical cables. Monoprice correctly describes their optical cables, but they could caption or label each picture with what kind of connector it shows.

Nightmare to deal with ..AVOID THEM . Been promised a refund for faulty goods. Had to jump through hoops, make an account , god knows why as i would never buy from them ever again. Every time i contact them, ..my refund is processing . What is there to process? Had my bank details over a week now . Still no refund . Had enough of them lying and messing me about . AVOID AT ALL COSTS DATE IS WHEN I CONTACTED THEM…STILL NOT GOT MY MONEY BACK