Gill Williams
GBNightmare to deal with ..AVOID THEM . Been promised a refund for faulty goods. Had to jump through hoops, make an account , god knows why as i would never buy from them ever again. Every time i contact them, ..my refund is processing . What is there to process? Had my bank details over a week now . Still no refund . Had enough of them lying and messing me about . AVOID AT ALL COSTS DATE IS WHEN I CONTACTED THEM…STILL NOT GOT MY MONEY BACK
CAD-Professor
GBMonoprice sent me several email… Monoprice sent me several email per-week. This week an item caught my eye. A 20 foot patch cable for $1.39 and it clearly stated FREE SHIPING in the email. I went to place an order for4 cables and the order page came up showing the cable and stating again FREE SHIPING. At the bottom of the page was a shipping charge for $8.99. So much for free shipping. After calling customer support I was told I would have to order $39 before I would not be charged for shipping. Nowhere on the email or the checkout page did it say this.
Will
GBGreat service and warranty replacement service! I had a metal encased iPhone lightning cable go bad. Emailed Monoprice and they immediately shipped a replacement cable, and I received it within the week. This shows how much they stand behind their products, and their lifetime warranty isn't just for show. I will continue to buy products from them and will continue to recommend them to family and friends.
Randall Bright
GBContacted them at least four times… Contacted them at least four times through chat regarding an order that was placed September 1. Today I got shipment notification. I got the same run around and everyone else did. Warehouse moving… They did offer me an 8% discount. (Edit) Thank you Laura. Please post your contact info.
RUDOLPH HINDS
GBPoor Business Experience Absolutely, unprofessional. I placed an order on 9/2/21, for discounted items. They guaranteed shipment. After calling twice, I received an email that the item is out of stock and will not be available until 10/10/21. I've placed orders for tge same item in the past and received within 10 days. No one even took the liberty of updating me. Similarly, the same product I ordered is now available for purchase on their website for the original price. I will be finding another supplier for my business needs.