Avoid Monoprice Even when they know they screwed up, they are not proactive! They sent the incorrect item out to a LOT of people yet instead of automatically sending out RMA requests to everyone and refunding the money for their mistake, they sat back and let everyone they screwed over go thru the pain of dealing with their customer service! I've bought a lot of items from Monoprice thru the years but I'm done after this experience. They should own up to their mistakes and make things right!

SLOWWWW shipping I have purchased cables from Monoprice before and they have been ok, but given my recent order, which I still have not received, I would urge caution if you need anything sooner rather than later - make that MUCH later. Current order was placed and paid for on 9/25. Confirmation email said "order will be processed and shipped shortly." A 9/29 email said it was expected to ship 9/29. I received nothing further, so on 10/03, I checked the site to find that the package had been "tendered" for shipment on 9/30 and was now across the border from Monoprice in Ohio - only a few states left to go.

Took down my product review I wanted to cancel my order at monoprice.com, but cancel option was unavailable/disabled, only return option was enabled. So I started Return process, Monoprice emailed me and it stated that I need to return the item to California and pay for shipping cost, I live in east coast, the UPS estimate for return shipping was over $100. What ?? I decided to keep the item rather than paying 3 or 4 times the item cost. I posted my review on their website describing what happened and monoprice took it down within an hour. Dishonest and very shady company.

Cables are great, good customer service, still confusing I ordered a USB-C cable and an S/PDIF (Toslink) optical cable. Simple, right? But there are so many USB standards, and Monoprice's web site doesn't do a good job of contrasting its "Charge & Sync" and "Data & Power" cables; I had to contact customer service who quickly responded. The AtlasFlex USB cable seems great with sturdy jacketing. Meanwhile it turns out there are full-sized and mini Toslink connectors on optical cables. Monoprice correctly describes their optical cables, but they could caption or label each picture with what kind of connector it shows.

Extremely shady business practices… Extremely shady business practices including spam in order invoices. They are not displaying it is a Ad that points to freeshipping.com that has nothing to do with the business or order. Very unprofessional and brings up what other questionable practices they are performing to rip off customers. Definitely makes sense other customers have had payment information leaked. Of course monoprice denies this, they wouldn't know they are compromised and if they did this shady practice proves they would not disclose it in a timely manner since it is obvious they don't care about the consumer just ripping them off.