Cables are great, good customer service, still confusing I ordered a USB-C cable and an S/PDIF (Toslink) optical cable. Simple, right? But there are so many USB standards, and Monoprice's web site doesn't do a good job of contrasting its "Charge & Sync" and "Data & Power" cables; I had to contact customer service who quickly responded. The AtlasFlex USB cable seems great with sturdy jacketing. Meanwhile it turns out there are full-sized and mini Toslink connectors on optical cables. Monoprice correctly describes their optical cables, but they could caption or label each picture with what kind of connector it shows.

Excellent customer service! Their prices are hard to beat and they ship fast. Unfortunately, postal services lost my parcel on its way. I turned to their customer service and they resent my order with another delivery service and I received my parcel 2 days later. Impressed with how quickly they responded to my messages (always within a day). They are great.

Switching to Snap One... I used to be a loyal monoprice customer, but I think I'm going to look elsewhere. I placed an order for some cables that I needed last minute and paid for overnight shipping. A week later, no cables and can't get through to customer service by phone or email. The chat bot said due a warehouse move (that apparently is taking two years...), orders are taking 5-7 days to process. When I opted to cancel, the bot said the cancellation would to 24-48 hours because it had to go through the warehouse. Hoping for a refund, but not holding my breath. Sorry monoprice, Snap One has you on reliability and customer service.

Just the worst time after time. What happened to them? I would call monoprice a zombie brand at this point. Even worse than Newegg. A Terrible series of me remembering how monoprice used to be has culminated in them actually stealing my money. They did not send me a monitor I purchased. Instead sent me some old phone cable and will not refund my money despite countless contacts to customer support. So I guess my money is held up for however long a Paypal dispute will take. Just shameful

After talking with Laura I chnaged my review to a 4 Very Helpful and we will be ordering more products from Monoprice Ordered 6 Indio Guitars Monoprice as Christmas Gifts. 5 of the Guitars were either Damaged or not Indio Guitars even thorough they had the Indio logo There were no Serial Numbers They were pure Junk After many Phone Calls and emails and Pictures They finally sent return labels Of course we have to drive 50 miles round trip to a Fed Ex. Also they did not compensate us in any way No Coupons for future Orders I dread waiting for my Money to be credited back as I am sure there will be an issue.