Extremely shady business practices… Extremely shady business practices including spam in order invoices. They are not displaying it is a Ad that points to freeshipping.com that has nothing to do with the business or order. Very unprofessional and brings up what other questionable practices they are performing to rip off customers. Definitely makes sense other customers have had payment information leaked. Of course monoprice denies this, they wouldn't know they are compromised and if they did this shady practice proves they would not disclose it in a timely manner since it is obvious they don't care about the consumer just ripping them off.

Great service and warranty replacement service! I had a metal encased iPhone lightning cable go bad. Emailed Monoprice and they immediately shipped a replacement cable, and I received it within the week. This shows how much they stand behind their products, and their lifetime warranty isn't just for show. I will continue to buy products from them and will continue to recommend them to family and friends.

Nightmare to deal with ..AVOID THEM . Been promised a refund for faulty goods. Had to jump through hoops, make an account , god knows why as i would never buy from them ever again. Every time i contact them, ..my refund is processing . What is there to process? Had my bank details over a week now . Still no refund . Had enough of them lying and messing me about . AVOID AT ALL COSTS DATE IS WHEN I CONTACTED THEM…STILL NOT GOT MY MONEY BACK

Took down my product review I wanted to cancel my order at monoprice.com, but cancel option was unavailable/disabled, only return option was enabled. So I started Return process, Monoprice emailed me and it stated that I need to return the item to California and pay for shipping cost, I live in east coast, the UPS estimate for return shipping was over $100. What ?? I decided to keep the item rather than paying 3 or 4 times the item cost. I posted my review on their website describing what happened and monoprice took it down within an hour. Dishonest and very shady company.

Avoid Monoprice Even when they know they screwed up, they are not proactive! They sent the incorrect item out to a LOT of people yet instead of automatically sending out RMA requests to everyone and refunding the money for their mistake, they sat back and let everyone they screwed over go thru the pain of dealing with their customer service! I've bought a lot of items from Monoprice thru the years but I'm done after this experience. They should own up to their mistakes and make things right!