Great service and warranty replacement service! I had a metal encased iPhone lightning cable go bad. Emailed Monoprice and they immediately shipped a replacement cable, and I received it within the week. This shows how much they stand behind their products, and their lifetime warranty isn't just for show. I will continue to buy products from them and will continue to recommend them to family and friends.

Switching to Snap One... I used to be a loyal monoprice customer, but I think I'm going to look elsewhere. I placed an order for some cables that I needed last minute and paid for overnight shipping. A week later, no cables and can't get through to customer service by phone or email. The chat bot said due a warehouse move (that apparently is taking two years...), orders are taking 5-7 days to process. When I opted to cancel, the bot said the cancellation would to 24-48 hours because it had to go through the warehouse. Hoping for a refund, but not holding my breath. Sorry monoprice, Snap One has you on reliability and customer service.

Got what I paid for Intact packaging and quick delivery. Quick and straight forward assembly - the washers and bolts could have been better organized and not just a grabbag of hardware. Not all the parts were cut cleanly. For example, the headrest piece that is supposed to clip in before screwing in wasn't cut all the way through, so part of it broke off and wouldn't fit flush. Overall, decent quality build, probably wouldn't buy again. A lot of complaints are also that the seat is incredibly short. I am 5'2 and it's a perfect ergo fit. If you're any taller, the headrest might actually rest on your shoulder blades.

Credit card information stolen after… Credit card information stolen after purchasing from here. It was the only time I used this card for non-bill related items within the past couple of months. Researching also showed this happened back in 2010 & they had shut down their site for some time to 'investigate'

They have what I need when I need … They have what I need when I need it. I am an electronic field service technician. When I I do a service call the customer expects me to have what I need to complete the repair. I can rely on monoprice to have the equipment I need to complete the task at hand. I also am a musician .I enjoy home recording and playing. I have a few guitars and basses not to mention mixers microphones and various computer recording gadgets to play with. There is something for everyone at Monoprice.