Avoid Monoprice Even when they know they screwed up, they are not proactive! They sent the incorrect item out to a LOT of people yet instead of automatically sending out RMA requests to everyone and refunding the money for their mistake, they sat back and let everyone they screwed over go thru the pain of dealing with their customer service! I've bought a lot of items from Monoprice thru the years but I'm done after this experience. They should own up to their mistakes and make things right!

Got what I paid for Intact packaging and quick delivery. Quick and straight forward assembly - the washers and bolts could have been better organized and not just a grabbag of hardware. Not all the parts were cut cleanly. For example, the headrest piece that is supposed to clip in before screwing in wasn't cut all the way through, so part of it broke off and wouldn't fit flush. Overall, decent quality build, probably wouldn't buy again. A lot of complaints are also that the seat is incredibly short. I am 5'2 and it's a perfect ergo fit. If you're any taller, the headrest might actually rest on your shoulder blades.

Extremely shady business practices… Extremely shady business practices including spam in order invoices. They are not displaying it is a Ad that points to freeshipping.com that has nothing to do with the business or order. Very unprofessional and brings up what other questionable practices they are performing to rip off customers. Definitely makes sense other customers have had payment information leaked. Of course monoprice denies this, they wouldn't know they are compromised and if they did this shady practice proves they would not disclose it in a timely manner since it is obvious they don't care about the consumer just ripping them off.

Credit card information stolen after… Credit card information stolen after purchasing from here. It was the only time I used this card for non-bill related items within the past couple of months. Researching also showed this happened back in 2010 & they had shut down their site for some time to 'investigate'

Switching to Snap One... I used to be a loyal monoprice customer, but I think I'm going to look elsewhere. I placed an order for some cables that I needed last minute and paid for overnight shipping. A week later, no cables and can't get through to customer service by phone or email. The chat bot said due a warehouse move (that apparently is taking two years...), orders are taking 5-7 days to process. When I opted to cancel, the bot said the cancellation would to 24-48 hours because it had to go through the warehouse. Hoping for a refund, but not holding my breath. Sorry monoprice, Snap One has you on reliability and customer service.