Monoprice sent me several email… Monoprice sent me several email per-week. This week an item caught my eye. A 20 foot patch cable for $1.39 and it clearly stated FREE SHIPING in the email. I went to place an order for4 cables and the order page came up showing the cable and stating again FREE SHIPING. At the bottom of the page was a shipping charge for $8.99. So much for free shipping. After calling customer support I was told I would have to order $39 before I would not be charged for shipping. Nowhere on the email or the checkout page did it say this.

After talking with Laura I chnaged my review to a 4 Very Helpful and we will be ordering more products from Monoprice Ordered 6 Indio Guitars Monoprice as Christmas Gifts. 5 of the Guitars were either Damaged or not Indio Guitars even thorough they had the Indio logo There were no Serial Numbers They were pure Junk After many Phone Calls and emails and Pictures They finally sent return labels Of course we have to drive 50 miles round trip to a Fed Ex. Also they did not compensate us in any way No Coupons for future Orders I dread waiting for my Money to be credited back as I am sure there will be an issue.

We bought 50 of their docks and they're… We bought 50 of their docks and they're frying our MacBook pros because of poor power specs. They won't return or refund. The same docks cause many issues with our Lenovo x1 carbons as well. After Monoprice saw this review on Trustpilot, they immediately got ahold of me and replaced the failed devices within days and resolved the problem. Disappointing that their support system didn't work and it took a Trustpilot review to get the help we needed. We're happy with their response after posting this review though.

Deliered on All Fronts I must say I was a bit dubious when I ordered a 3D printer from them (cause price was crazy good) but alas, the product was delivery promptly and with per-loaded files ready for my 9 year-old to print away. Where Monoprice really shined however was their Customer Service. Responsive and went above and beyond to remedy a small issue. Cant say enough about what this meant to me & my Son. Paul and his team were awesome and that's why I am writing a review (something I never do!). Kudos to Monoprice for delivering on all fronts: Price, Quality. Customer Support.

Took down my product review I wanted to cancel my order at monoprice.com, but cancel option was unavailable/disabled, only return option was enabled. So I started Return process, Monoprice emailed me and it stated that I need to return the item to California and pay for shipping cost, I live in east coast, the UPS estimate for return shipping was over $100. What ?? I decided to keep the item rather than paying 3 or 4 times the item cost. I posted my review on their website describing what happened and monoprice took it down within an hour. Dishonest and very shady company.