They have what I need when I need … They have what I need when I need it. I am an electronic field service technician. When I I do a service call the customer expects me to have what I need to complete the repair. I can rely on monoprice to have the equipment I need to complete the task at hand. I also am a musician .I enjoy home recording and playing. I have a few guitars and basses not to mention mixers microphones and various computer recording gadgets to play with. There is something for everyone at Monoprice.

Got what I paid for Intact packaging and quick delivery. Quick and straight forward assembly - the washers and bolts could have been better organized and not just a grabbag of hardware. Not all the parts were cut cleanly. For example, the headrest piece that is supposed to clip in before screwing in wasn't cut all the way through, so part of it broke off and wouldn't fit flush. Overall, decent quality build, probably wouldn't buy again. A lot of complaints are also that the seat is incredibly short. I am 5'2 and it's a perfect ergo fit. If you're any taller, the headrest might actually rest on your shoulder blades.

Monoprice sent me several email… Monoprice sent me several email per-week. This week an item caught my eye. A 20 foot patch cable for $1.39 and it clearly stated FREE SHIPING in the email. I went to place an order for4 cables and the order page came up showing the cable and stating again FREE SHIPING. At the bottom of the page was a shipping charge for $8.99. So much for free shipping. After calling customer support I was told I would have to order $39 before I would not be charged for shipping. Nowhere on the email or the checkout page did it say this.

Switching to Snap One... I used to be a loyal monoprice customer, but I think I'm going to look elsewhere. I placed an order for some cables that I needed last minute and paid for overnight shipping. A week later, no cables and can't get through to customer service by phone or email. The chat bot said due a warehouse move (that apparently is taking two years...), orders are taking 5-7 days to process. When I opted to cancel, the bot said the cancellation would to 24-48 hours because it had to go through the warehouse. Hoping for a refund, but not holding my breath. Sorry monoprice, Snap One has you on reliability and customer service.

Avoid Monoprice Even when they know they screwed up, they are not proactive! They sent the incorrect item out to a LOT of people yet instead of automatically sending out RMA requests to everyone and refunding the money for their mistake, they sat back and let everyone they screwed over go thru the pain of dealing with their customer service! I've bought a lot of items from Monoprice thru the years but I'm done after this experience. They should own up to their mistakes and make things right!