Took down my product review I wanted to cancel my order at monoprice.com, but cancel option was unavailable/disabled, only return option was enabled. So I started Return process, Monoprice emailed me and it stated that I need to return the item to California and pay for shipping cost, I live in east coast, the UPS estimate for return shipping was over $100. What ?? I decided to keep the item rather than paying 3 or 4 times the item cost. I posted my review on their website describing what happened and monoprice took it down within an hour. Dishonest and very shady company.

They have what I need when I need … They have what I need when I need it. I am an electronic field service technician. When I I do a service call the customer expects me to have what I need to complete the repair. I can rely on monoprice to have the equipment I need to complete the task at hand. I also am a musician .I enjoy home recording and playing. I have a few guitars and basses not to mention mixers microphones and various computer recording gadgets to play with. There is something for everyone at Monoprice.

Credit card information stolen after… Credit card information stolen after purchasing from here. It was the only time I used this card for non-bill related items within the past couple of months. Researching also showed this happened back in 2010 & they had shut down their site for some time to 'investigate'

I ordered the bass guitar on Feb 7th I ordered the bass guitar on Feb 7th. It arrived on Feb 10th. Packaging on the guitar was poor. Only thin cardboard with gig bag and absolutely no padding. Mine arrived with cardboard ripped open but the guitar appeared ok. Only ONE color was available online. It was a Jamm Flamed Maple guitar. This is my first guitar. Mono price offers a learning course which is a joke a few free lessons then you have to pay which I don’t plan to use after looking further into it. I purchased some books instead. When it arrived, it was the wrong color (Charcoal) or nearly all black. I would have perhaps taken a price reduction instead of sending it back, but they didn’t offer that to me, and upon further investigation, the E string 13th or 14th fret was not right. When placing finger on fret it would fret out also the fret near it making an irritating buzzing sound. All the strings were way loose (out of tune). Not a big deal since I purchased a $ 5.00 tuner from them which worked great. I liked having the choice of 2 pickups and 2 knobs for volume and 1 for tone. However, a switch to toggle between them would have been nice also. The return process was a bit of a hassle. Many automated emails with instructions followed by the customer service rep emailing you something different. Automated email said I had to take the guitar with return label to the FED EX. Why should I? Then shortly after received an email from representative asking what time would work for a pickup (that’s more like it). Not a huge deal but not “personalized” service by any means. Now I will have to take a day off work for the Fed Ex Drop off and wait for the replacement. The guitar was sent back on February 16 I received an email on Feb 23rd stating that I would receive a replacement. I received the replacement on February 27. AGAIN!!! The wrong color (charcoal) guitar. I contacted Customer service who said they would contact the management team and they would give me 15% off on my next order. I never received a response. Today is March 5. I will return this guitar once again and NO I won’t be buying another. Terrible Customer service. Also tried to leave a review and they will not post it. They only post the reviews that they choose. I purchased a guitar from their competitor and it was an excellent experience. Do yourself a favor and don't buy from this company.

Just the worst time after time. What happened to them? I would call monoprice a zombie brand at this point. Even worse than Newegg. A Terrible series of me remembering how monoprice used to be has culminated in them actually stealing my money. They did not send me a monitor I purchased. Instead sent me some old phone cable and will not refund my money despite countless contacts to customer support. So I guess my money is held up for however long a Paypal dispute will take. Just shameful