Slow and unhelpful customer service The apartment number was not included in the shipping address. They stated that they couldn't change it, and FedEx will now not deliver it and will not let me pick it up from them. There is no number to call Trademore to talk to someone, and I have no way of fixing this without my device being sent back to them... so frustrating

I filled in their questions honestly then they bait-and-switch! I filled in their questions 100% honest. Accepted their $7 offer figuring it was better than NOT recycling. Then they write back telling me my device is worth $0 as if I lied. They spent more in postage than just paying me my $7 but it's their loss.

They Couldn't Tell The Difference Between a Pixel 3a and a Pixel 2 They incorrectly classified my phone as a Pixel 2 instead of a 3a and knocked my trade in down. Astonishing. If they can't even tell the difference between two phones (especially since the orange button on the side is a dead giveaway for the Pixel 3as) then how do you expect them to properly gauge your trade in? Avoid them at all cost. Instead, you should trade your phone in directly to your carrier or just sell it.

Bad experience never again Trademore it just Verizon company they don't even know what they are doing I send my iPad pro 12.9 6th they received over 2 week working days so that's mean about 20 days ago they never send my device back or send me the funds

A disaster I just received a phone that I bought from Trademore (I'm from Argentina). He arrived today. I just turned it on and it asks me for a password (6 digits). What the hell is going on? Can you at least have the dignity to offer me a solution? It's supposed to be "unlocked" because that's how I bought it. IN CASE YOU ASK ME, THE ORDER NUMBER IS #ETKUAQV2O4 I would appreciate a solution soon, or at least tell me what the key is.