I filled in their questions honestly then they bait-and-switch! I filled in their questions 100% honest. Accepted their $7 offer figuring it was better than NOT recycling. Then they write back telling me my device is worth $0 as if I lied. They spent more in postage than just paying me my $7 but it's their loss.

Company quickly responded finally when complaints filed Updated review: Email contact form didn't work on the website when I tried to inquire about my stalled process. I sent a device in, I had confirmation of arrival but nothing from Trademore on my account. They had no updates and no record of having my device. Upon my negative review, they did respond and made it right. Can't give 5 stars because of what I needed to do for them to respond, but otherwise it would have been a 5 star experience.

Slow and unhelpful customer service The apartment number was not included in the shipping address. They stated that they couldn't change it, and FedEx will now not deliver it and will not let me pick it up from them. There is no number to call Trademore to talk to someone, and I have no way of fixing this without my device being sent back to them... so frustrating

I was just like you. I was the same as you. Skimming through whatever reviews I could find, I would always find a reason and wait another day because someones review would impact me. One day I started comparing prices and conditions of iPhones and I finally decided that I would give TradeMore a chance. Words cannot describe how satisfied I am with this iPhone 11. The shipping is top notch, I don't think I waited more than 2 days. The phone is flawless, no chips, no scratches, super easy SIM import from old phone, and they include a charger. Competitors did not include this valuable item. I would highly recommend you make the purchase, you won't be disappointed. -A Satisfied TradeMore Customer-

Very disappointed in company and… Very disappointed in company and service. They say that the phone I sent in was a different model and the offer was rescinded. I just got that model from Consumer Cellular and turned around to upgrade and needed to sell the Moto E5 play, which they said is not the model. Go figure what they are thinking. Very disappointed with overall activity with this company.