Slow and unhelpful customer service The apartment number was not included in the shipping address. They stated that they couldn't change it, and FedEx will now not deliver it and will not let me pick it up from them. There is no number to call Trademore to talk to someone, and I have no way of fixing this without my device being sent back to them... so frustrating

Very disappointed in company and… Very disappointed in company and service. They say that the phone I sent in was a different model and the offer was rescinded. I just got that model from Consumer Cellular and turned around to upgrade and needed to sell the Moto E5 play, which they said is not the model. Go figure what they are thinking. Very disappointed with overall activity with this company.

Wasn't sure but gut said, "Do it!" Looked all over amazon, ebay, best buy, etc., etc., for a quality used iphone and just wasn't finding what we wanted for a good price. Saw that someone mentioned TradeMore online so I had a look, read the positive and negative but had a real good gut feeling about it that I did not have with the others. Happy I trusted my instinct because we received a fantastic fully functioning iphone 11 at a great price. Arrived before we knew it and are extremely happy.

Company quickly responded finally when complaints filed Updated review: Email contact form didn't work on the website when I tried to inquire about my stalled process. I sent a device in, I had confirmation of arrival but nothing from Trademore on my account. They had no updates and no record of having my device. Upon my negative review, they did respond and made it right. Can't give 5 stars because of what I needed to do for them to respond, but otherwise it would have been a 5 star experience.

Horrible response time I sent an unsealed iPhone 15 Pro Max 512GB in the box unopened to Trademore recently, and I know they received it because I looked up the tracking number and saw that it had arrived. I tried to call them, but they didn't have a number, so I emailed them to find out when I would get my payment through my PayPal account. They should definitely have a customer service number. If I knew that they'd take their time I would have sold my Iphone to other companies that has way better response time like isurgeon, Save Gadget, Gadget Pickup, Itsworthmore, and more that's listed on the website of Sellcell.com all of which Trademore isn't listed. This was their response: Thank you for contacting Trademore Support! A member of our team will reach out to you within 1 to 2 business days and will happily answer your question or resolve your issue. Our hours of operation are Monday through Friday from 8 AM to 6 PM Eastern Time. We truly appreciate your business, and we will aim to get back to you as promptly as we can. Thank you Trademore Support Team Your Confirmation # is 223328524.