E60 left ear bud died, warranty not honored E60 left ear bud died after 7 months, within warranty period. Customer service did not honour the warranty and asked me to take the issue up with retailer (Amazon). Looks like this issue occurs quite often. Caveat emptor. Here's their reply, warts and all: "Dear Sir/Madam, We deeply apologize that our product didn't provide a pleasant purchasing experiences for you. We are sorry to let you know that Amazon has closed our account and removed all the products. We are unable to sell the product on amazon anymore. So that unable to replace it with new pair for you. In this issues,it is convenient for you to contact Amazon directly for a refund. Sorry again for the inconvenience. Thank you." Edit: Nice try. The information about my location is totally incorrect. My credit cards have been and continue to be in good order. Their customer service is based in China, and there was never a Scott Green that contacted me. ENACFIRE has been banned from Amazon for buying fake reviews, so go figure. Also, I doubt Amazon's reply would contain grammatical errors such as the incorrect use of prepositions and participles, where infinitives are due. This usually only happens with ESL speakers. Edit2: "Scott" I love your work ethic replying at close to midnight EST. Kudos on your continued misuse of participles. It is easy enough for anyone to Google "ENACFIRE banned", I encourage you to do just that. I actually hadn't realized it until your customer service emailed me (see above). If your brand is still active on Amazon, what is the name of your storefront in Amazon? Why are your products listed there without the ENACFIRE branding and logo?

Good produce, better service, happy customer I ordered ENACFIRE E60 Bluetooth V5.0 Wireless Earbuds with Wireless Charging Case from amazon.com on 10/6/2020. It worked great at the very beginning and after several months the volume became very low even I set it to the maximum. I was lazy and did not contact ENACFIRE at that time. When I finally contacted the customer care group, it's already in the middle of Sept. 2021. I thought it was partially my fault to not try to solve the problem right after, so I asked if they can repair it for me. The representative is very considerate and offers a replacement without any problems. I think the produces are important, but the good service is more important to bring more customers. I think next time when I need electronics I will go with their produces first and recommend them to my friends for sure.

Scott is very professional and I am not very familiar with these tech stuff at beginning. And when I received the product I don’t even know who to pair up! So I ask for help from their support. Great guy named Scott helped me to get pro at using these earphones.

E90 failed after a years use and customer service failed me too. I have the E90 Buds and have had left bud issue.I have tried everything others have put forward to help me solve the problem.DOES NOT WORK AT ALL.I have sent ENACFIRE several emails with my consumer number and the issue I have but they have completly ignored my emails.I also had ENACFIRE E60 but they too failed.My E90 only lasted a year I was expecting better customer service from ENACFIRE.I have since after about 20 emails received a response from ENACFIRE and finally got a replacement pair.But after only 4 weeks they to have failed and I have sent around 6 emails with pictures of the box and buds with all the consumer and item numbers but once again no response from ENACFIRE.Its now 20th August and still waiting for a reply.

GREAT PRODUCTS. NON EXISTENT after care support. GREAT PRODUCTS. NON EXISTENT after care support. Such a shame as such a good product but no aftercare support should they go wrong means I wouldn't & won't use again!